Outdoor Gear Guide & Guest Experience Lead

Arc'teryx Equipment; Bicester; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

LIVE IT

Scheduling Support

Arc' Adventure

Growth & Learning

Wellbeing Resources

Gear Access

Care & Repair

Job summary

Arc’teryx Equipment seeks a passionate Product Guide for our Bicester store. You’ll be the face of the brand, delivering energetic, expert guest experiences and sharing our outdoor passion with customers.

You’ll grow through hands-on learning, coaching, and opportunities across stores and regions. The role is full time, with 30–40 hours weekly, paid hourly, and benefits vary by location.

Qualifications

• Strong guest-service skills with a passion for the outdoors.
• Ability to learn product knowledge and advise guests.
• Willingness to work peak retail periods.
• Fluency in English; German or local language helpful.

Responsibilities

• Create Meaningful Guest Experiences: share product knowledge, solve problems, help guests find gear.
• Live the Brand: act as an Arc’teryx ambassador in-store and in the community, stay curious and learn.
• Grow and Collaborate: develop skills with the team, contribute to brand initiatives, provide feedback.
• Keep the Store Running Smoothly: process transactions, manage inventory, support daily tasks.

Skills

Guest engagement

Brand ambassador

Retail customer service

Job description

Arc’teryx Equipment seeks a passionate Product Guide for our Bicester store. You’ll be the face of the brand, delivering energetic, expert guest experiences and sharing our outdoor passion with customers.

You’ll grow through hands-on learning, coaching, and opportunities across stores and regions. The role is full time, with 30–40 hours weekly, paid hourly, and benefits vary by location.