Outdoor Gear Advisor | Training, Discounts & Growth

Cotswold Outdoor Ltd.; Ambleside; Remote; GBP 17,000 - 21,000; Part time

Benefits offered by this job

40–60% staff discount

Employee Assistance Programme

Ongoing training & development

Up to 33 days holiday

Job summary

Cotswold Outdoor Ltd. is hiring a Sales Assistant (Customer Advisor) in Ambleside to help customers choose the right outdoor gear and provide expert service. You’ll receive full training on gait analysis, boot fitting, and rucksack fitting, with a focus on delivering great experiences in a busy store environment.

You’ll join a team that loves the outdoors, benefit from a strong staff discount, ongoing training, and weekend shifts to support customers when they need us most.

Qualifications

• Demonstrated customer service experience.
• Excellent communication and the ability to talk to different kinds of people.
• Organised and able to multitask.
• Enthusiasm to learn about outdoor gear.

Responsibilities

• Deliver a standout shopping experience by understanding each customer’s needs and helping them find the right outdoor gear.
• Take pride in the store’s appearance and work with your team to create a welcoming and inspiring environment for every customer.
• Build trusted product knowledge through expert training and hands‑on experience, so you can offer reliable advice.
• Learn and deliver specialist services like gait analysis, boot fitting and rucksack fitting – we’ll give you all the training you need to support every customer’s journey.
• Help the store run smoothly by keeping shelves tidy, products easy to see, and the stockroom neat and organised.
• Be part of a flexible team, with weekend shifts included so we can help customers when they need us the most.
• Take advantage of regular learning and development opportunities – whether you’re starting out or aiming to progress, we’re here to help you grow.

Skills

Customer service

Communication

Teamwork

Organisational skills

Willingness to learn

Job description

Cotswold Outdoor Ltd. is hiring a Sales Assistant (Customer Advisor) in Ambleside to help customers choose the right outdoor gear and provide expert service. You’ll receive full training on gait analysis, boot fitting, and rucksack fitting, with a focus on delivering great experiences in a busy store environment.

You’ll join a team that loves the outdoors, benefit from a strong staff discount, ongoing training, and weekend shifts to support customers when they need us most.