Outbound Solutions Architect

TN United Kingdom; Greater London; On-site; GBP 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company as an Outbound Solutions Architect, where your expertise in document and information services will drive innovative solutions. This role focuses on creating and managing strategies to meet market needs in transactional print, digital services, and data management. Collaborate with senior management and clients to design solutions that enhance communication processes and achieve financial goals. If you have a strong background in business analysis and document management, along with excellent communication skills, this is an exciting opportunity to make a significant impact in a dynamic environment.

Qualifications

• Experience in delivery, document management solutions, and business analysis.
• Ability to evaluate, develop, and deploy imaging solutions.

Responsibilities

• Act as a subject matter expert on solutions for client and market requirements.
• Provide advice and support to Senior Management during pre-sales.

Skills

Interpersonal Skills

Business Analysis

Document Management Solutions

Technical Skills

Communication Skills

Planning and Organizing

Education

Degree or Equivalent Qualification

Professional Business Analysis Certification

Tools

Microsoft Office (Visio, Project)

Document Composition Tools (GMC PrintNet/Aspire, Doc1)

Job description

We have an opportunity for an Outbound Solutions Architect with strong interpersonal skills and the ability to interact with individuals at all levels within the organisation, clients, partners, and suppliers to join a market leader in multichannel communications.

Job Purpose

Support the vision of document & information services by working with Senior Management, BDMs, CRMs, Product Managers, and other stakeholders to understand client and market requirements. Assist in creating, managing, and developing the overarching ‘Solutions’ strategy to meet these needs.

This role focuses on ‘Comms Out’ (transactional print and mail, print management, digital services, data services, and marketing services). It also involves developing solution sets (tools, processes, services) to meet market needs and achieve financial goals such as revenue and contribution.

Outbound Solutions Architect Principal Accountabilities

1. Act as a customer-facing subject matter expert on solutions needed to meet client and market requirements.
2. Maintain a thorough understanding of technical market requirements related to the business's strategic direction.
3. Assist in developing pre-sales tools and services to support prospect and client opportunities.
4. Provide advice, support, and guidance to Senior Management, BDMs, and CRMs during pre-sales, including presentations and demonstrations.
5. Assess customer communication/document production processes, technologies, and workflows, including requirements gathering and definition.
6. Own the solution design aspects of proposals.
7. Map and document legacy business processes and articulate solutions through various documentation.
8. Implement and configure products and services at customer sites as a lead analyst.
9. Liaise with project management and development teams on customer projects.
10. Complete management and financial reports aligned with business objectives.

This role requires experience in delivery, document management solutions, and business analysis, including Business Process Re-engineering. Candidates should have the ability to evaluate, develop, and deploy imaging solutions, with strong technical skills to detail requirements for developers. Excellent written and verbal communication skills are essential to explain complex concepts clearly. Skills in planning, organizing, and attention to detail are vital for managing multiple projects under tight deadlines.

Proficiency in Microsoft Office tools, including Visio and Project, is essential.

Qualifications include:

• A degree or equivalent qualification and/or a professional Business Analysis certification (e.g., ISEB).
• Knowledge of Document Composition tools (e.g., GMC PrintNet/Aspire, Doc1).
• Understanding of print production workflows and tariffs (e.g., DSA/Mailsort).
• Experience with enterprise ECM, EDRM, and EDM technologies.
• Knowledge of document capture technologies, image transformation software, and image manipulation.
• Experience delivering document solutions in Health, Financial Services, Insurance, or Local Government sectors.
• Experience in scoping and transitioning data/document portfolios within a BPO environment.
• Understanding of secure data handling aspects.