Outbound Data Relationship Team Lead

S&P Global, Inc.; Greater London; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Health & Wellness

Flexible Downtime

Continuous Learning

Invest in Your Future

Job summary

S&P Global Market Intelligence is seeking a Data Relationship Manager Team Lead to guide and develop a high-performing group focused on building relationships with data partners and supporting data business growth. You will mentor team members, engage with industry stakeholders, and drive excellence across CRM, data coverage, and engagement initiatives.

The role emphasizes leadership, stakeholder management, and collaboration with cross-functional teams to deliver strategic outcomes and partner

Qualifications

• Experience leading a team in relationship management or client services.
• Proven ability to manage external stakeholders and build professional relationships.
• Experience using CRM systems and reporting tools.
• Background in financial services, data, information services, or related industry desirable.

Responsibilities

• Lead, coach, and develop a team of Data Relationship Managers.
• Oversee stakeholder engagement and relationship management.
• Support recruitment, onboarding, and training of new team members.
• Foster a positive, collaborative, and high-performing team culture.
• Build and maintain relationships with key data partners and industry stakeholders.
• Act as an escalation point for complex stakeholder enquiries and relationship challenges.
• Monitor team performance, engagement metrics, and operational effectiveness.
• Ensure accurate maintenance of CRM records, reporting, and data quality standards.

Skills

Team leadership

Stakeholder management

Communication

Mentoring/coaching

Data relationships

Project management

Organisational skills

Commercial awareness

Education

Bachelor's degree in a related field

Tools

CRM systems

Excel

Reporting tools

Job description

About the Role:

Grade Level (for internal use):

10

With Intelligence, part of S&P Global, is a leading provider of data, intelligence, and insights to the global asset management industry. We support investment professionals worldwide with high-quality data and market intelligence that help drive informed decision-making.

As part of our continued growth, we are seeking an experienced and motivated Data Relationship Manager Team Lead to lead and develop a team focused on building relationships with industry participants and supporting the growth of our data business.

We are seeking a motivated and relationship-focused Team Lead to support and develop a team of Data Relationship Managers. This role is ideal for candidates with some leadership, mentoring, coaching, or deputy team lead experience who are looking to take the next step in their people management career while remaining actively involved in stakeholder engagement and relationship management.

Asset Managers Team

Focuses on building relationships with fund managers and alternative investment managers who contribute data and market intelligence.

Asset Owners Team

Focuses on building relationships with asset owners, institutional investors, and allocators who participate as data partners.

Key Responsibilities

Team Leadership & Development

• Lead, coach, and develop a team of Data Relationship Managers.
• Conduct regular one-to-one meetings, performance reviews, and development discussions.
• Provide ongoing coaching to improve communication, stakeholder engagement, and relationship management skills.
• Support recruitment, onboarding, and training of new team members.
• Foster a positive, collaborative, and high-performing team culture.

Stakeholder & Relationship Management

• Build and maintain relationships with key data partners and industry stakeholders.
• Act as an escalation point for complex stakeholder enquiries and relationship challenges.
• Support the team in maintaining high levels of engagement and service delivery.
• Champion best practices in stakeholder communication and relationship management.

Operational Management

• Oversee team activity, workloads, and priorities to ensure business objectives are met.
• Monitor team performance, engagement metrics, and operational effectiveness.
• Ensure accurate maintenance of CRM records, reporting, and data quality standards.
• Identify risks, challenges, and opportunities and implement solutions where appropriate.

Data Acquisition & Business Growth

• Support initiatives to grow and strengthen participation across our data products.
• Collaborate with business leaders to identify opportunities to enhance data coverage and market engagement.
• Help drive the successful onboarding and retention of data partners.
• Contribute to the development of outreach strategies and engagement plans.

Cross-Functional Collaboration

• Partner with teams across Data, Editorial, Sales, Marketing, Events, and Operations.
• Share market insights and stakeholder feedback to support broader business objectives.
• Drive collaboration across departments to improve efficiency and stakeholder experience.

Process Improvement & Innovation

• Identify opportunities to improve processes, productivity, and team effectiveness.
• Leverage technology, automation, and data-driven insights to enhance operational performance.
• Support change initiatives and promote continuous improvement across the function.

What We're Looking For

Experience

• Experience leading, mentoring, or coaching a team in a relationship management, client services, customer success, account management, business development, or similar environment.
• Experience managing external stakeholders and developing professional relationships.
• Proven ability to drive performance and improve team effectiveness.
• Experience within financial services, data, information services, or a related industry is desirable.

Leadership Skills

• Experience coaching, mentoring, or supporting colleagues to achieve their goals.
• Ability to motivate and develop individuals with varying levels of experience.
• Strong organisational skills with the ability to manage priorities across a team.
• Ability to create an inclusive, collaborative, and positive team culture.
• Comfortable providing guidance, feedback, and support to team members in a fast-paced environment.

Communication & Stakeholder Management

• Excellent verbal and written communication skills.
• Strong presentation and influencing skills.
• Ability to engage confidently with stakeholders at varying levels of seniority.
• Strong problem-solving and conflict-resolution abilities.

Commercial & Strategic Mindset

• Ability to balance operational delivery with longer-term strategic objectives.
• Strong commercial awareness and understanding of stakeholder engagement.
• Data-driven approach to decision-making and performance improvement.

Technical Skills

• Proficiency in Microsoft Excel and Microsoft Office applications.
• Experience using CRM systems and reporting tools.
• Familiarity with process improvement, automation, or workflow optimisation is advantageous.

Why Join Us?

Lead a growing and strategically important team within a global organisation.

Work with leading firms and professionals across the asset management industry.

Develop leadership experience within a collaborative and supportive environment.

Influence business processes, stakeholder engagement strategies, and team development.

Access opportunities for continued professional growth and career progression.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, andmake decisions with conviction. For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you cantake care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to [e-mail] and your request will be forwarded to the appropriate person.

US Candidates Only: Know Your Rights: Workplace discrimination is illegal