Data Operations Manager

S&P Global; Cardiff; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Health & Wellness

Flexible Downtime

Continuous Learning

Financial wellness programs

Family friendly perks

Job summary

We are seeking an experienced Data Operations Manager to lead the delivery and ongoing development of the Wealth database covering Single Family Offices, Multi-Family Offices, Private Banks and Wealth Managers. You will lead Team Leaders and Researchers across the UK and the Philippines, driving productivity, coverage and timely, accurate intelligence for senior stakeholders.

You will develop people, improve operational processes and execute our research strategy in a fast-paced, data-driven

Qualifications

• Proven experience managing operational research or data teams within a business intelligence, financial data or information services environment.
• Strong understanding of the asset management industry, with knowledge of family offices or institutional investors being highly desirable.
• Experience leading managers or Team Leaders and developing high-performing teams across multiple locations.
• Excellent organisational and operational management skills, with experience balancing competing priorities and delivering against business objectives.
• Strong analytical and problem-solving abilities, with experience using performance metrics to drive operational improvements.
• Excellent communication and stakeholder management skills, with the ability to build effective relationships across departments and influence decision-making.
• Experience managing remote or international teams is highly desirable.
• A proactive, adaptable and collaborative leadership style with a passion for developing people and improving operational performance.

Responsibilities

• Lead, coach and develop Team Leaders and Researchers across the UK and the Philippines, creating a high-performing and collaborative culture.
• Take ownership of the operational delivery of the Wealth database, ensuring research output meets business priorities, coverage goals and agreed service levels.
• Manage resource planning, workload allocation and capacity across multiple teams to maximise productivity and efficiency.
• Monitor team performance through KPIs and operational metrics, identifying trends and implementing improvements where required.
• Work closely with Product, Technology, Sales and Editorial teams to align research priorities with customer and business needs.
• Drive continuous improvement initiatives to enhance research workflows, operational efficiency and database coverage.
• Support the development and implementation of new research methodologies, tools and processes to improve scalability and consistency.
• Provide regular reporting and operational updates to senior stakeholders on team performance, delivery against objectives and key business initiatives.
• Foster a culture of coaching, accountability and continuous learning, supporting career development across the team.
• Ensure effective communication and collaboration between geographically distributed teams, promoting knowledge sharing and consistent ways of working.

Job description

Our Mission

Advancing Essential Intelligence.

About The Role

Grade Level (for internal use):

11

With Intelligence, now part of S&P Global, is a leading provider of intelligence, data and insights for the global asset management industry. We help investment professionals make informed decisions through comprehensive data, market intelligence and research across the institutional investment landscape.

We are looking for an experienced and motivated Data Operations Manager to lead the delivery and ongoing development of our Wealth database, covering Single Family Offices, Multi-Family Offices, Private Banks, and Wealth Managers. Reporting into senior management, you will be responsible for managing research operations, driving productivity and database coverage, and ensuring the team delivers timely, accurate and commercially valuable intelligence.

Leading Team Leaders and Researchers across both the UK and the Philippines, you will play a key role in developing people, improving operational processes and ensuring the successful execution of our research strategy. This is an excellent opportunity for an experienced people manager who enjoys leading international teams in a fast-paced, data-driven environment.

Responsibilities

• Lead, coach and develop Team Leaders and Researchers across the UK and the Philippines, creating a high-performing and collaborative culture.
• Take ownership of the operational delivery of the Wealth database, ensuring research output meets business priorities, coverage goals and agreed service levels.
• Manage resource planning, workload allocation and capacity across multiple teams to maximise productivity and efficiency.
• Monitor team performance through KPIs and operational metrics, identifying trends and implementing improvements where required.
• Work closely with Product, Technology, Sales and Editorial teams to align research priorities with customer and business needs.
• Drive continuous improvement initiatives to enhance research workflows, operational efficiency and database coverage.
• Support the development and implementation of new research methodologies, tools and processes to improve scalability and consistency.
• Provide regular reporting and operational updates to senior stakeholders on team performance, delivery against objectives and key business initiatives.
• Foster a culture of coaching, accountability and continuous learning, supporting career development across the team.
• Ensure effective communication and collaboration between geographically distributed teams, promoting knowledge sharing and consistent ways of working.

Requirements

• Proven experience managing operational research or data teams within a business intelligence, financial data or information services environment.
• Strong understanding of the asset management industry, with knowledge of family offices or institutional investors being highly desirable.
• Demonstrable experience leading managers or Team Leaders and developing high-performing teams across multiple locations.
• Excellent organisational and operational management skills, with experience balancing competing priorities and delivering against business objectives.
• Strong analytical and problem-solving abilities, with experience using performance metrics to drive operational improvements.
• Excellent communication and stakeholder management skills, with the ability to build effective relationships across departments and influence decision-making.
• Experience managing remote or international teams is highly desirable.
• A proactive, adaptable and collaborative leadership style with a passion for developing people and improving operational performance.

What’s In It For You?

Our Mission

Advancing Essential Intelligence.

Our People

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our Benefits Include

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring And Opportunity At S&P Global

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to:[e-mail] your request will be forwarded to the appropriate person.

US Candidates Only: Know Your Rights: Workplace discrimination is illegal

DTMGOP103.2 - Middle Management Tier II (EEO Job Group)