Outbound Customer Service

Search Consultancy; Glasgow; On-site; GBP 25,000 - 27,000; Full time

Job summary

Join a multi award-winning financial services company as a Customer Service and Collections Advisor! This exciting role involves engaging with clients' customers to assist with outstanding debt, providing financial support, and delivering exceptional service. You'll be part of a vibrant team in Glasgow City Centre, where your passion for customer experience will shine. With competitive salaries and the opportunity to earn commissions, this is your chance to make a real difference in people's lives. Ready to take on the challenge and grow with us? Apply now and be part of our success story!

Benefits

Immediate start

Rotational shifts

Competitive salary

Commission opportunities

Prize draws

Holiday giveaways

Qualifications

• Experience in customer service from contact centre or face-to-face settings.
• Ability to handle challenging conversations with confidence and empathy.

Responsibilities

• Engage with clients' customers through outbound calls to assist with outstanding debt.
• Keep detailed account notes in the customer database after each call.
• Deliver top-notch service with a focus on treating customers fairly.

Skills

Exceptional customer service skills

Strong verbal communication skills

Strong written communication skills

Confidence in handling challenging conversations

Empathy

Job description

Are you ready to make a real difference and take on an exciting challenge?

Join a multi award-winning financial services company as they expand their collections team! With nearly 15 years of excellence in customer service and collections, we are offering you the chance to be part of their incredible success story.

Why join us?

As a Customer Service and Collections Advisor, you'll play a crucial role in providing financial support and finding positive solutions to ease customers' financial worries. Here's what you'll be doing:

1. Engage with clients' customers through outbound calls to assist with outstanding debt.
2. Keep detailed account notes in the customer database after each call.
3. Deliver top-notch service with a focus on treating customers fairly.

What we're looking for:

1. Exceptional customer service skills from contact centre or face-to-face experience.
2. Passion for delivering outstanding customer experiences during every call.
3. Strong verbal and written communication skills.
4. Confidence and empathy in handling challenging conversations.

Perks and Benefits:

1. Positions based in our vibrant Glasgow City Centre office.
2. Immediate start with rotational shifts: Monday - Friday (8am - 8pm) and Saturday (9am - 4pm).
3. Competitive salary starting at £25K, rising to £26,500 after 2 years.
4. Opportunity to earn up to £250 commission each month.
5. Exciting incentives like regular prize draws and holiday giveaways.

Ready to join us?

All candidates must pass a credit and disclosure check to be eligible for this role. Apply now and become part of a team that truly makes a difference!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.