Outbound Calling Representative

Premier; Crowborough; Hybrid; GBP 22,415 - 27,396; Full time

Benefits offered by this job

25 days annual leave plus UK bank holidays

Contributory pension scheme

Life Assurance scheme

Employee Assistance with online GP scheme

Eye care scheme

Enhanced Family leave and Pay

Job summary

Premier Christian Communications Ltd is seeking an Outbound Calling Representative to engage supporters through phone calls, fostering relationships, and securing financial support. The role requires good conversational skills and respect for the Christian values of the organization. The working hours are full-time, and the position offers a competitive salary of £24,906 per annum, along with a generous benefits package, including annual leave and a contributory pension scheme.

Qualifications

• Enjoy talking to people and fostering relationships.
• Respect for the Christian faith and sympathy with Premier’s aims.

Responsibilities

• Engage with Premier supporters through proactive and responsive phone conversations.
• Ensure the integrity and accuracy of supporter information.
• Demonstrate professionalism and contribute to team success.

Skills

Good conversational skills

Ability to build relationships

Confidence in asking for financial support

Job description

Job Title: Outbound Calling Representative

Salary: £24,906 per annum

Location: Crowborough Office

Hours of work: Full-time (35 hours per week): Monday 11am – 7pm, Tuesday & Thursday 12pm – 8pm, Wednesday & Friday 10am – 6pm, Saturdays (2 per month) 11 am – 5:30 pm

Time off in lieu will be given for each Saturday worked.

Reporting to: Support Services Team Leader

Do you enjoy talking to people?

Do you have good conversational skills and the ability to put people at ease?

Premier, Europe’s largest Christian Media organisation, is seeking 2 new outbound callers to join our small friendly telephone fundraising team.

You’ll be speaking directly with Premier’s supporters, so it’s important you’re able to build relationships with them and communicate a genuine passion for our mission and be confident in asking for their financial support for our work.

Role Overview

• Outbound and Inbound Supporter Engagement: Engage with Premier supporters and potential subscribers through proactive and responsive phone conversations, fostering positive relationships and advancing their giving journey.
• Data and Compliance Management: Ensure the integrity, security, and accuracy of supporter and financial information in line with data protection standards.
• Professionalism, Performance, and Teamwork: Demonstrate professionalism, uphold Premier’s values, and contribute to personal and team success.

We are looking for someone to start as soon as possible.

The post-holder will work in a Christian environment. Therefore, it will be necessary for the post-holder to have respect for the Christian faith, and its values and be in sympathy with our organisational aims.

Ready to make a lasting Impact? Apply now!

Information for candidates

Why Join Premier?

Premier offers a great place to work, with people that support, encourage and look after one another. You will love coming into work, both in person and virtually!

Competitive salary and benefits package:

• Flexible working arrangements based on the requirements of the role
• 25 days’ annual leave plus UK bank holidays
• Additional leave on your birthday
• Contributory pension scheme
• Life Assurance scheme
• Employee Assistance with online GP scheme
• Eye care scheme
• Enhanced Family leave and Pay

In addition we offer:

• Mission-Driven Work: Take the opportunity to make a tangible impact by contributing to a mission that reaches millions of people.
• Dynamic Team Culture: Join a supportive, creative, and passionate team that values innovation and collaboration.
• Growth Opportunities: Benefit from ongoing professional development in a role where your contributions are truly valued.

Application Process

• All applications need to be completed online using our recruitment system (linked from our adverts).
• You will be asked to answer a number of questions before submitting your application – please ensure you provide information on how your skills and experience meet the requirements for this role.
• If you have any questions or want to find out more about Premier’s recruitment process, please contact our team on [e-mail]