Out of Hours Night Manager - Crisis Pathway

Northamptonshire Healthcare Foundation Trust; Northampton; On-site; GBP 42,000 - 55,000; Full time

Job summary

Northamptonshire Healthcare Foundation Trust is seeking an Out of Hours Operational Manager to lead and integrate services operating outside standard hours across the Mental Health Community Pathway.

The role focuses on seamless user and carer journeys, supporting staff, managing complex presentations and incidents, and coordinating across acute liaison, crisis response, police street triage and integrated response hub.

Job description

This is a key role within the Mental Health Community Pathway taking operational responsibility for the services which operate out of hours. The aim is to bring together all services out of hours as one team working closely together with defined functions.

The OOM (Out of hours Operational Manager) will foster a culture of the services working together to ensure that service user and carers journey through services are seamless.

The OOM will manage and support staff to manage service users who present with highly complex needs; they will be required to attend and manage incidents or complex situations, and support clinically at times of increased activity and acuity. The Out of Hours Manager (OOM) will be responsible for the coordination and management of the staffing resource of a range of services inclusive of:

• Acute Liaison Mental Health Services in Kettering and Northampton General Hospitals
• Crisis Response Unit
• Police Street Triage
• Integrated Response Hub

NHFT is an NHS Community and Mental Health Foundation Trust, providing physical, mental health and specialty services in hospital settings and in the community. We provide over 200 services across the county - as well as some specialist services in bordering and nearby counties. We work together with our partners to ensure that everyone who comes through our doors receives compassionate, person-centred care, regardless of their background or circumstances.

NHFT promotes a culture of learning, to improve the care and safety of our patients and colleagues. We have achieved our 'outstanding' rating by encouraging opportunity, innovation, development and growth across our workforce.

At NHFT we believe that work should be rewarded in every sense which is why we are proud to an accredited living wage employer.

We aim to support financial wellbeing and create an environment where are people feel valued and able to thrive.