Out of Hours Contact Centre Agent - Weekends

Sureserve; Dartford; On-site; GBP 9,600 - 21,000; Part time

Benefits offered by this job

Competitive salary

Contributory Pension

Life assurance

28 days annual leave inclusive

Family friendly policies

Job summary

Sureserve Group is seeking a part-time Out of Hours Contact Centre Agent to provide weekend coverage for servicing and responsive maintenance. The role handles inbound calls from customers and engineers, ensuring data is accurately updated in the system and customer service standards are maintained.

The position offers 7–15 hours per week across weekends and bank holidays, with shifts split over 2–3 days. Prior admin and MS Office experience are desirable, along with a valid UK driving license.

Qualifications

• Admin experience in a social housing/construction environment is advantageous.
• Provide courteous, professional customer service at all times.
• Proficient in MS Office, especially Outlook and Excel.
• Strong written and verbal communication skills.
• Flexible with good organisational abilities.
• A full UK driving license is preferred due to location.

Responsibilities

• Handle inbound calls from customers and engineers during out-of-hours periods.
• Act as main point of contact for servicing and responsive maintenance.
• Update internal systems accurately and promptly.
• Deliver customer-centric service with high accuracy and professionalism.

Skills

Admin experience

Customer service

MS Office

Outlook

Excel

Communication

Driving license

Job description

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000 employees working from over 20 offices.

Sureserve Compliance South, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London’s largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities.

Role

We are looking for part-time employees to work a weekend only shift pattern. The role of our Out of Hours Contact Centre Agent is to act as the main point of customer contact for servicing and responsive maintenance during out-of-hours periods. You will answer inbound calls from our customers and engineers, providing customer excellence, and ensuring that our internal system is updated accordingly.

7-15hrs per week; Weekends and Bank Holidays Only.

You will be expected to work up to 15 hours a weekend (including bank holidays)

Shift will be split across 2/3 days.

The successful candidate will have

• Previous administrative experience, preferably from a social housing/construction background
• Able to provide a high level of courteous, professional customer service
• Proficient in MS Office, in particular, Outlook and Excel
• Good written and verbal communication skills
• Flexible attitude with strong organisational skills
• Due to location, it is preferred that the successful candidate holds a full UK driving license

What we can offer you

We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:

• Competitive salary
• Contributory Pension scheme
• Life assurance
• 28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days
• Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave.

In addition, the role offers:

• Sureserve Benefits Hub, accessing over 1000’s retail discounts
• Virtual GP service, 24/7, 365 days, available for employees and your immediate family
• Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family
• Bike2Work scheme

• Home & Electronics – salary sacrifice purchase scheme

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status

Reasonable adjustments

As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact [e-mail]

Pre-employment checks

Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks