Installation Administrator

Sureserve; Dartford; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Contributory Pension scheme

Life assurance

28 days annual leave (rises with years

Enhanced family leave policies

Job summary

Sureserve Compliance South, a part of The Sureserve Group, supports social housing clients with administrative tasks and documentation. The role involves coordinating handovers, managing communications with engineers, and ensuring timely completion of required submissions.

The successful candidate will have administrative experience in a related sector, strong IT skills in MS Office (Outlook & Excel), and excellent written and verbal communication. Competitive salary and benefits are provided.

Qualifications

• Previous administrative experience, preferably from a social housing/construction background.
• Ability to provide a high level of courteous, professional customer service.
• Proficient in MS Office, in particular Outlook and Excel.
• Good written and verbal communication skills.
• Flexible attitude with strong organisational skills.

Responsibilities

• Call engineers/operatives to advise of any issues.
• Raise jobs/tasks to operatives to ensure documentation is completed timely.
• Complete weekly and monthly reports for accounts administrators to evidence compliance status.
• Perform ad-hoc administrative duties.

Skills

Administrative experience

Customer service

Organisational skills

Communication skills

Tools

MS Office

Outlook

Excel

Job description

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000 employees working from over 20 offices.

Sureserve Compliance South, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London’s largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities.

Role

The purpose of the role is to assist the installation team in compiling handover packs to ensure compliance for all our social housing clients.

You will have experience with computers, excel databases and be well organised.

To take ownership of the administration tasks on your contracts whilst co-working on various other contracts to ensure monthly handovers are completed

• Calling engineers / operatives to advise of any issues
• Raise jobs/tasks to operatives to ensure documentation is completed in a timely manner
• Complete weekly and monthly reports for accounts administrators to evidence compliance status
• All associated ad-hoc administrative duties

The successful candidate will have

• Previous administrative experience, preferably from a social housing/construction background
• Able to provide a high level of courteous, professional customer service
• Proficient in MS Office, in particular, Outlook and Excel
• Good written and verbal communication skills
• Flexible attitude with strong organisational skills

What we can offer you

We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:

• Competitive salary
• Contributory Pension scheme
• Life assurance
• 28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 34 days
• Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave.

In addition, the role offers:

• Sureserve Benefits Hub, accessing over 1000’s retail discounts
• Virtual GP service, 24/7, 365 days, available for employees and your immediate family
• Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family
• Bike2Work scheme
• Home & Electronics – salary sacrifice purchase scheme

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status

Reasonable adjustments

As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact [e-mail]

Pre-employment checks

Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks