Out of Court Resolution Hub Administrator (Maternity Cover)

Sussex Police; Guildford; On-site; GBP 23,000 - 27,000; Full time

Job summary

Join a leading police force as an Out of Court Resolution Hub Administrator in Guildford. This role focuses on customer service and case management, requiring strong interpersonal skills and IT competence. Enjoy a fulfilling career with opportunities for professional development and flexible working arrangements.

Benefits

Career Progression

Contributory Pension Scheme

Generous Annual Leave

On-site Gyms

Financial Wellbeing Guidance

Qualifications

• Proven ability to manage a high personal workload.
• Experience in first line customer service communications.
• Ability to produce clear and accurate reports.

Responsibilities

• Provide customer-focused service for policing and crime investigations.
• Track and manage cases through the central team.
• Maintain digital records and databases for easy retrieval.

Skills

Customer Service

Interpersonal Skills

Teamwork

IT Competence

Report Writing

Tools

Microsoft Excel

Job description

Division / Department - Forcewide
Grade - Grade C
Status - Full Time
Contract Type - Fixed Term Contract
Salary Grade Range - £23,517 - £26,875
Working Hours - 36.0 Hours per Week
Shift Allowance - No
Politically Restricted - No
Location - Guildford

The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.

Chief Constables' Message

We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe.

We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you.

We wish you all the very best with your application.

The Role & Key Responsibilities

We are recruiting! Come and work for us and help to make Surrey safe.

To achieve this ambition, we are looking for Out of Court Resolution Hub, Administrator.

This is a central role in our team, and we need an enthusiastic individual to provide a customer focused service that responds to policing and crime related investigations by building positive, collaborative relationships with police colleagues and criminal justice partners.

We are looking for a motivated individual, who is able to use their own initiative to proactively track and manage cases through the central team from initial referral, the decision-making panel and beyond to the decided outcome.

In return, working in Surrey Police offers professional satisfaction and a rewarding career in policing, as well as the opportunity to make a real difference to the lives of other people.

This role is based at Guildford Police Station.

To support the force’s commitment to provide an agile and flexible workforce, you will have the opportunity to work flexibly where appropriate.

You will be provided training for the role including our computing systems and databases as well as trauma informed practices and restorative interventions to support your competency in the role.

The Administrator role is key to the successful and smooth operations within Surreys Adult and Youth Out of Court Resolution Hub. You will be the gatekeeper as well as front of house to our team.

Skills & Experience

• Proven ability to work to strict deadlines, managing a high personal workload whilst balancing competing demands without the need for close supervision Experience of first line customer service communications Competent in the use of IT, including Microsoft packages or equivalent particularly Excel.
• Collating and maintaining digital records and databases to allow for easy and timely retrieval.
• Good interpersonal skills, teamwork and a customer service approach to be able to deal with enquiries and when appropriate influence and negotiate with both policing colleagues and external partner agencies both verbally and in writing.
• Be able to work effectively as a member of a large team, whilst also being confident and competent to work independently within key role.
• The ability to produce clear, legible, concise and accurate reports/records.
• Be able to identify potential issues such as missing or incomplete documentation and to proactively take action to seek a resolution.
• Ability to achieve and maintain the internal police databases.
• In line with this, as technology advances, the administrator will need to demonstrate the willingness to embrace change and make suggestions for improvements.
• The ability to quickly assimilate a reasonable working knowledge of the structure of Surrey Police, administrative policies and practices and an evidential awareness.

Why Work With Us?

Policing is an exciting 24/7 business and we all have commitments outside work.

We’re invested in supporting people to balance their life with work and we encourage flexible working.

We are open to conversations about job shares and part time working.

We take pride in looking after our people and offer a variety of benefits;

• career progression
• contributory pension scheme (LGPS)
• generous annual leave allowance
• discounts for everyday spend
• on-site gyms and a range of sports clubs
• generous and supportive parental leave
• financial and mental wellbeing guidance and support
• discounted contributory healthcare scheme

Darren Sawkins or Helen French for more information on 01483 630028.

Diversity Statement

We are only as good as our people. It's important that our officers and staff can be themselves in the workplace and we know that as an organisation we'll grow from the variety of thinking, approach, and the skills that diversity brings; all of which help us to deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all.

We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of Disability Confident, hold Race Equality Matters Trailblazer status, are a signatory of the Race at Work Charter and are aligned with the Armed Forces Covenant and the HeForShe movement.

We are committed to being an anti-racist police service. We promise to challenge injustice, ensure fairness and to uphold anti-racist principles in both our organisation and our communities. For more information, you can read our full anti-racism statement here .

We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious belief, we would love to hear from you.

Following submission of your application you will receive a confirmation email with a copy of your application attached. Occasionally emails from this address can fall into spam/junk folders so please ensure this is checked regularly. You may wish to consider [e-mail] your address/contact list to ensure you receive all communications.

This post is being advertised in parallel with Force redeployment processes. Any redeployees who are identified will be given preference. This may result in the post being withdrawn at any point during the recruitment process.

Please note that not all jobs are available for internal candidates across both Forces, the current agreed recruitment principles are;

• vacancies in collaborated units are available to all officers and staff across both Forces
• vacancies in non-collaborated units are only available to officers and staff within the Force with the vacancy unless it is advertised externally
• if the vacancy is advertised externally and an officer or member of staff from the other Force is successful it will result in a transfer of employment

Surrey Police and Sussex Police Special Constables, Volunteers and Agency Staff (excluding self employed workers) covered under the Agency Worker Regulations (AWR) are eligible to apply for internal advertised posts.