Maternity Cover - Out of Court Resolution Hub Administrator

Surrey and Sussex Police; London; Hybrid; GBP 23,000 - 27,000; Full time

Job summary

An established industry player is seeking a motivated Out of Court Resolution Hub Administrator to support policing and crime investigations. This role offers the chance to make a real difference in community safety while providing customer-focused support. You will manage cases proactively and work closely with police colleagues and criminal justice partners. With a flexible working environment and comprehensive training provided, this position is perfect for someone looking to develop their career in a rewarding field. Join us to help make Surrey a safer place.

Benefits

Career Progression

LGPS Pension

Generous Leave

On-site Gyms

Parental Leave

Wellbeing Support

Healthcare Schemes

Qualifications

• Proven ability to manage high workloads and meet deadlines.
• Strong customer service skills with a focus on teamwork.

Responsibilities

• Provide customer-focused support for policing and crime investigations.
• Manage cases proactively from referral to outcome.

Skills

Deadline Management

Customer Service

Microsoft Excel

Interpersonal Skills

Teamwork

Report Writing

Problem Solving

Adaptability to Technology

Tools

Databases

Job description

Vacancy Information

Division / Department - Forcewide
Grade - Grade C
Status - Full Time
Contract Type - Fixed Term Contract
Salary Grade Range - £23,517 - £26,875
Working Hours - 36.0 Hours per Week
Shift Allowance - No
Politically Restricted - No
Location - Guildford

The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.

Chief Constables' Message

We welcome your interest in joining our Police Force. It is a privilege to lead Surrey Police and Sussex Police teams who work tirelessly to keep our counties safe.

We seek talented, inspirational individuals who prioritize public needs and want to make a difference. If you believe you are such a person, we want to hear from you.

We wish you the best with your application.

Chief Constable Tim De Meyer & Chief Constable Jo Shiner

The Role & Key Responsibilities

This is an 8-month maternity cover role.

Join us and help make Surrey safe. We are recruiting an Out of Court Resolution Hub Administrator to provide customer-focused support for policing and crime investigations, building positive relationships with police colleagues and criminal justice partners.

We need a motivated individual who can proactively manage cases from referral to outcome, using their initiative.

Working at Surrey Police offers professional satisfaction, a rewarding career, and the chance to make a real difference. The role is based at Guildford Police Station, with flexibility to work remotely where appropriate.

Training will be provided, including systems, trauma-informed practices, and restorative interventions.

The Administrator is vital for the smooth operation of the Out of Court Resolution Hub, acting as the gatekeeper and front of house.

Skills & Experience

• Ability to meet deadlines, manage high workloads, and handle customer service communications.
• Competent in IT, especially Microsoft Excel and databases.
• Good interpersonal skills, teamwork, and customer service approach.
• Ability to work independently and as part of a large team.
• Ability to produce clear, accurate reports and records.
• Proactive in resolving issues like missing documentation.
• Willingness to embrace technological changes and suggest improvements.
• Quickly grasp Surrey Police's structure, policies, and practices.

Why Work With Us?

Policing is a 24/7 business. We support work-life balance through flexible working, job shares, and part-time options.

Our benefits include career progression, LGPS pension, generous leave, discounts, on-site gyms, parental leave, wellbeing support, and healthcare schemes.

For more information, visit the Surrey Police or Sussex Police benefits pages.

Further Information

Contact PS Simon Berger for more details.

Diversity Statement

We value diversity and strive for an inclusive workforce. We are committed to anti-racism, fairness, and reflecting community diversity. Our initiatives include support groups, memberships, and commitments to equality and inclusion. Read our full anti-racism statement for more details.

We welcome applications from all backgrounds, including minority groups, and encourage diversity in our workforce.

Additional info: After applying, you'll receive a confirmation email. Please check spam folders. This post may be withdrawn during the recruitment process due to redeployment or internal policies. Internal candidates across both Forces may have different application rights, depending on the vacancy type.