OT Operations & Support Lead - Hybrid, High Availability

Experis IT

Perth

Hybrid

GBP 91,000 - 151,000

Full time

5 days ago

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Job summary

Experis IT is seeking an experienced OT Technical Support Manager to lead the operational support, maintenance, and resilience of critical OT systems within a Utilities environment. This leadership role ensures availability, performance, security, and continuous improvement of high-availability OT platforms, with incident management, fault recovery, and workforce development.

Based in Perth, Scotland, the role offers hybrid working with 1-2 days on site, guiding stakeholder relationships across

Qualifications

Proven experience supporting and managing OT environments.
Experience managing incidents, fault diagnosis, service recovery, and outages in high-availability settings.
Strong knowledge of OT patching, maintenance, and vulnerability remediation processes.

Responsibilities

Lead the operational support and maintenance of critical OT platforms and services.
Manage incident response, fault diagnosis, service restoration, and root cause analysis.
Ensure resilience across high-availability environments and support business continuity.
Oversee OT patching and vulnerability remediation programmes.
Drive service delivery excellence and continuous improvement in OT support.
Manage resource allocation and workforce planning for OT teams.
Coach and develop technical support staff and stakeholders across functions.
Ensure OT environments meet security, regulatory, and operational requirements.
Monitor performance to identify improvements for stability and quality.
Provide technical leadership across OT support and service management.