OSS Technical Delivery Manager

Tata Consultancy Services; Newbury; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Pension

Health care

Life assurance

Laptop

Phone

Training resources

Discounts within Tata network

London Marathon sponsor

Job summary

Tata Consultancy Services UK is seeking an OSS Technical Delivery Manager to lead end-to-end telecom OSS and network transformation projects from Newbury. This hybrid role requires coordinating across business, engineering, architecture, operations and security teams while ensuring on-time delivery within scope and budget.

You will drive cloud, automation and AI-enabled operations, manage budgets and vendors, and provide executive-level reporting and governance throughout multiple workstreams.

Qualifications

• Significant telecom OSS/network delivery experience.
• Experience leading large-scale tech transformations and system integration.
• Ability to blend Agile, Waterfall or Hybrid approaches.

Responsibilities

• Lead OSS, network, connectivity and technology transformation programmes from initiation through implementation, operational acceptance and BAU handover.
• Own programme delivery against agreed scope, schedule, budget, quality, benefits and strategic outcomes.
• Develop integrated roadmaps, delivery plans, milestones, critical paths and dependency frameworks across multiple workstreams.
• Establish effective governance, including steering committees, executive reporting, decision forums and escalation routes.
• Manage programme RAID, scope control and change requests, ensuring timely mitigation, decisions and accountability.
• Partner with sponsors, architects, SMEs, engineering, operations, security, risk, compliance and supplier teams.
• Own financial management, including budgets, forecasts, actuals, cost control, investment governance and benefits realisation.
• Manage resource plans, capacity forecasts, delivery demand, vendor performance and commercial commitments.
• Direct rollout, release, cutover, go-live readiness, communications, service transition and operational acceptance.
• Ensure architecture, cyber security, risk, control and regulatory compliance while driving automation and continuous improvement.

Skills

Technical delivery

Project management

Stakeholder management

Agile/Hybrid

Budget governance

Vendor management

Executive communication

RAID management

ITIL knowledge

Automation in ops

Education

PRINCE2

PMP

Agile/Scrum

SAFe

Tools

Microsoft Project

Jira

Azure DevOps

Pega

Job description

Role: OSS Technical Delivery Manager

Mode: Hybrid (2 days a week)

Location: Newbury

Hours: 40 hrs/ week

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Lead complex OSS, network and connectivity transformation programmes for a major telecommunications environment.
• Shape delivery across business, engineering, architecture, operations, security and supplier teams.
• Drive modernisation through cloud, automation and AI-enabled digital operations practices.

The Role

As an OSS Technical Delivery Manager / Project or Programme Manager, you will be accountable for the end-to-end delivery of complex telecom OSS, network, connectivity and technology transformation initiatives. You will provide delivery leadership across multiple workstreams, ensuring agreed scope, schedule, cost, quality, governance and benefits outcomes while coordinating business, engineering, operations, architecture, security and supplier stakeholders.

Your responsibilities:

• Lead OSS, network, connectivity and technology transformation programmes from initiation through implementation, operational acceptance and BAU handover.
• Own programme delivery against agreed scope, schedule, budget, quality, benefits and strategic outcomes.
• Develop integrated roadmaps, delivery plans, milestones, critical paths and dependency frameworks across multiple workstreams.
• Establish effective governance, including steering committees, executive reporting, decision forums and escalation routes.
• Manage programme RAID, scope control and change requests, ensuring timely mitigation, decisions and accountability.
• Partner with sponsors, architects, SMEs, engineering, operations, security, risk, compliance and supplier teams.
• Own financial management, including budgets, forecasts, actuals, cost control, investment governance and benefits realisation.
• Manage resource plans, capacity forecasts, delivery demand, vendor performance and commercial commitments.
• Direct rollout, release, cutover, go-live readiness, communications, service transition and operational acceptance.
• Ensure architecture, cyber security, risk, control and regulatory compliance while driving automation and continuous improvement.

Your Profile

Essential skills/knowledge/experience:

• Significant technical delivery, project or programme management experience in telecom OSS, network or connectivity environments.
• Proven delivery of large-scale technology transformation and enterprise system integration programmes.
• Strong understanding of Agile, Waterfall and Hybrid delivery methods, with the ability to select the appropriate approach.
• Experience managing complex portfolios, multiple workstreams and cross-functional delivery teams.
• Strong financial management capability, including budget ownership, forecasting, cost control and governance.
• Expertise in programme planning, governance, RAID management, change control, release management and benefits realisation.
• Strong senior stakeholder management and executive communication skills.
• Experience managing vendors, suppliers, commercial commitments and contracts.
• Experience working with architecture, cyber security, risk, compliance and control functions.
• Knowledge of service transition, operational readiness, ITIL service management, service assurance and tools such as Microsoft Project, Jira, Azure DevOps or Pega.
• Cloud transformation experience using AWS, Microsoft Azure or Google Cloud Platform.
• Exposure to network automation, AI-driven operations and modern digital operations practices.
• Experience leading business transformation, Organizational change and technology adoption.
• PRINCE2, PMP, Agile/Scrum, SAFe or an equivalent recognized delivery certification.
• Prior experience in a Tier-1 telecommunications environment.

Success measures:

• Delivery of agreed scope and business outcomes on time, within budget and to the required quality.
• Effective management of risks, dependencies, changes and delivery decisions.
• Successful technical deployment, service transition and operational acceptance.
• Strong stakeholder confidence, governance compliance and transparent executive reporting.
• Realisation of agreed financial, operational and transformation benefits.

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.