Organizational Resilience – Service Manager

Resilience Forward; Sheffield; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Northern General Hospital is seeking an exceptional leader to become the organization’s Organizational Resilience (Service Manager) providing strategic leadership for Emergency Preparedness, Resilience, and Response (EPRR), business continuity, and organizational resilience across the Trust.

This is a high-profile role with direct responsibility for ensuring safe patient care during major incidents and disruptions.

Qualifications

• Significant management experience within a complex healthcare or equivalent organization.
• Experience of emergency planning, business continuity, or organizational resilience.
• Strong leadership, influencing, and partnership-working skills.
• Ability to engage with senior leaders and system partners.

Responsibilities

• Provide strategic leadership for Emergency Preparedness, Resilience, and Response (EPRR) across the Trust.
• Lead the EPRR assurance programme and resilience agenda.
• Represent the Trust across local, regional, and national resilience partnerships.
• Support command arrangements during business continuity issues and incidents.

Skills

Leadership

Emergency planning

Business continuity

Strategic thinking

Job description

Organizational Resilience – Service Manager

October 1, 2026 2 Mins Read

Location: UK, Sheffield
Company: Northern General Hospital

Northern General Hospital is seeking an exceptional leader to become the organization’s Organizational Resilience (Service Manager) providing strategic leadership for Emergency Preparedness, Resilience, and Response (EPRR), business continuity, and organizational resilience across the Trust. This is a high-profile role with direct responsibility for leading the Trust’s approach to preparedness, response, and recovery, ensuring the organization can continue to deliver safe patient care during major incidents, service disruptions, and wider organizational challenges.

Reporting to the Chief Operating Officer as the Accountable Emergency Officer, you will provide expert advice to Executive Directors, senior clinical leaders, and Trust committees while leading the Trust’s EPRR assurance programme and resilience agenda. You will lead a specialist team, work closely with clinical and corporate services, and represent the Trust across local, regional, and national resilience partnerships. You will be equally comfortable working through others on operational issues, developing strategy, providing assurance, and supporting command arrangements during business continuity issues and incidents.

Job role:

• The organization is looking for an experienced operational leader who can demonstrate:
• Significant management experience within a complex healthcare or equivalent organization.
• Experience of emergency planning, business continuity, or organizational resilience.
• Strong leadership, influencing, and partnership-working skills.
• The confidence to operate effectively with senior leaders internally and external system partners.