Organic Social Lead & Community Growth

TUI; Luton; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Attractive remuneration

Discretionary bonus schemes

Generous travel benefits

Health & wellbeing support

Hybrid working model

Job summary

Marella Cruises, part of the TUI Group, is seeking an Organic Social Manager. The role is hybrid with two days per week in the Luton office. You will craft engaging content, build vibrant communities, and steer our brand story across digital channels.

Lead organic social efforts, define best practices, manage approvals, and collaborate with PR and Customer Service to deliver outstanding experiences. You will monitor conversations and trends to keep Marella Cruises ahead in a dynamic landscape.

Qualifications

• Proven expertise in organic social strategy across multiple platforms.
• Creative eye for social-first content and storytelling.
• Excellent analytical skills to interpret data.

Responsibilities

• Set the organic social strategy and drive engagement across owned channels.
• Plan and brief social-first content and manage approvals.
• Build thriving social communities and support Customer Contact Centre.
• Use social listening to inform content planning and protect reputation.
• Refine crisis response processes to safeguard brand trust.
• Analyze metrics and translate data into actionable recommendations.

Job description

Marella Cruises, part of the TUI Group, is seeking an Organic Social Manager. The role is hybrid with two days per week in the Luton office. You will craft engaging content, build vibrant communities, and steer our brand story across digital channels.

Lead organic social efforts, define best practices, manage approvals, and collaborate with PR and Customer Service to deliver outstanding experiences. You will monitor conversations and trends to keep Marella Cruises ahead in a dynamic landscape.