Organic Social and Community Lead

E.ON Next Energy Ltd; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

26 days annual leave

Generous pension

Life cover

Bonus opportunities

20 flexible benefits

Job summary

E.ON Next is seeking a strategy-minded leader to own our organic social presence and community strategy from London with occasional travel to other sites. You will steer content planning, governance, and advocacy to transform our brand narrative within regulatory bounds.

You’ll partner with legal, marketing, and creative teams to deliver insight-led campaigns, measure impact, and continuously improve engagement across platforms in a hybrid work setting.

Qualifications

• 8+ years in social media leadership, preferably regulated sectors.
• Strong editorial judgement across executive and consumer channels.
• Stakeholder management with legal/compliance collaboration.
• Solid understanding of SEO, GEO and AEO, and their ties to social activity.
• Proven ability to demonstrate business impact through organic content.

Responsibilities

• Own the overarching organic strategy across all platforms to boost brand equity and engagement.
• Lead cross-channel content planning and editorial calendars aligned with KPIs and brand strategy.
• Collaborate with marketing and creative teams; brief and guide asset production and campaign reporting.

Skills

Leadership

Social strategy

Community mgmt

Editorial judgement

Stakeholder mgmt

SEO & AEO

Analytics & reporting

Agency management

Creativity

Autonomy

Tools

Social listening tools

Job description

Are you a strategic visionary ready to drive an industry-leading digital footprint? Do you excel at transforming social channels into thriving, trust-centered communities? If so, we want to hear from you.

We are looking for a sharp, analytical leader to take ownership of our non-paid social presence and shift the narrative from utility service to engaging brand experience. In this pivotal role, you will focus on organic social and community strategy. You will be the primary architect of our community infrastructure, driving customer education and advocacy while ensuring our storytelling remains impeccably aligned with complex regulatory standards.

Here’s a taste of what you’ll be doing:

• Strategy & Ownership Own the overarching organic strategy across all current and emerging platforms to boost brand equity. You will nurture an active online space, moving beyond passive engagement to foster genuine industry dialogue and advocacy. Responsible for brand presence through organic and paid content, spans from developing strategy to define the right content, right channels, right partners to reach desired audience, steering disruptive content output in line with brand guidelines/REGs and driving brand preference, and social following and engagement metrics Own annual cross-channel content planning in line with brand strategy and business KPIs Develop editorial calendar relevant to the brand by leading cross-disciplinary integration to identify proactive and reactive content opportunities in all areas of the business. Take responsibility for cross-channel content implementation working with relevant teams Support the Social Media team with insight-led organic social calendar strategy hitting annual metrics Plan content amplification with in-house campaign activation and external partners where required, including organic boosting strategy Work with marketing and creative teams to deploy creative assets taking ownership end-to-end from briefing to campaign reporting where required and steering team members through the process.
• Regulated Content & Community Stewardship Partner with legal and regulatory teams to ensure compliant storytelling, translating complex market changes into consumer-friendly content. Develop robust playbooks to manage high-friction periods with empathy and speed. Align social messaging with external press relations and corporate announcements. Work with broader stakeholders to integrate wider campaigns through a social-first lens. Working directly with our digital teams to harness the power of our social and digital communities. Autonomously lead planning and implementation, alongside senior stakeholder engagement Take a test/learn ongoing approach and actively report on campaigns and social Act as guardian of consistent brand tonal execution through organic social channels.

Are we a match? We’re looking for someone with:

• 8+ years of leadership experience in social media and community management, preferably within a regulated sector.
• Exemplary editorial judgement with the ability to adapt tone from executive LinkedIn posts to consumer channels.
• Stakeholder management pedigree, navigating complex hierarchies and partnering closely with legal and compliance teams.
• Solid understanding of SEO, GEO and AEO optimisation and the its relationship between social media activity
• Strong ability to demonstrate business impact through organic social content performance.
• Going beyond the surface to illustrate outcomes from the work we do
• A natural passion for social media - you will be tapped into platform trends, creativity and community
• Ability to handle social listening tools and data-led campaign reporting
• Operational and with an ability to handle multiple stakeholders
• Experience in handling changing priorities and ambitious workload
• Proven experience leading creative and campaign outputs
• Experience handling external agencies
• Implementing brand TOV with consistency
• Willingness to challenge and think outside the box
• Excellent attention to detail
• Ability to work with full autonomy
• Experience with start-up brand and/or sub-brand beneficial

Here’s what else you need to know:

• Role may close earlier due to high applications.
• Permanent
• Competitive salary
• Location – London - with travel to our other sites when required.
• Excellent parental leave allowance.
• Award-Winning Workplace - We’re proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16–34-year-olds
• Outstanding Benefits - Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities and access to 20 flexible benefits with tax/NI savings
• Flexible & Family-Friendly - Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024. We’re open to discussing how flexibility can work for you
• Inclusive & Diverse - We’re the only energy company in the Inclusive Top 50 UK Employers. We’re also proud winners of Best Employer for Women and Human Company of the Year—recognising our inclusive, people-first culture
• Support at Every Stage of Life - We’re Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone
• Accessible & Supportive - Do you consider yourself as having a disability? As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria for the role and will make any adjustments needed during the process
• Invested in Your Growth - From inclusive talent networks to top-tier development programmes, we’ll support your growth every step of the way For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider

Any questions on the role - please reach out to [e-mail]

At E.ON Next, our customers are our number 1 priority! All Nexties - including our executive team - regularly directly support customers so we stay close to their needs and make better decisions that deliver the best experience. E.ON Next is all about creating a sustainable future, now. We're moving our energy in the right direction, one little big step at a time. We’re also here to make this whole energy thing way easier for our customers. Like, really easy. That means providing exceptional service and using state-of-the-art tech to do it. Join us in our mission to bring feel-good energy to everyone...