Order to Cash Administrator

Xplor; Newcastle upon Tyne; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Paid Parental Leave

GiveBackDays

Diversity & Inclusion initiatives

Free mental health support

Flexible working arrangements

Job summary

Xplor is seeking a Sales Ledger Administrator in Newcastle for a hybrid role. You will manage orders, invoicing, and credit control within the end-to-end revenue cycle, collaborating with finance, sales, and customer success teams to ensure accurate billing and timely collections.

The role emphasizes data integrity, process improvement, and effective communication to support scalable growth and smooth operations.

Qualifications

• AAT Level 2 desirable but not essential.
• Minimum 3 years' experience in credit control/AR.
• Proven credit control in a B2B setting.
• Experience with sales ledger and bookkeeping.

Responsibilities

• Manage mailbox and escalated queries from internal and external stakeholders.
• Run weekly credit control processes and contract invoicing.
• Perform month-end tasks and bank reconciliations for Order to Cash.
• Support revenue recognition and data integrity across teams.
• Create/review SOPs and drive process improvements.

Skills

Credit control

Accounts receivable

Excel

Process improvement

SOPs

NetSuite

Stripe

Communication

Self-motivation

Education

AAT Level 2

Tools

NetSuite

Stripe

Job description

Xplor Technologies powers the experiences at the heart of everyday life. Through modern vertical software, embedded payments, and AI-powered capabilities, we help businesses in fitness, recreation, golf and club, field services, laundry, education, and othermembership-based andservice-basedindustriessimplify operations, uncover insights, and elevate customer and member experiences.

About the opportunity

Join ourFinance VerticalasSales LedgerAdministratorin Newcastleto make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

Reporting intoOrder to Cash Assistant Manager, you will help us manage sales ledger and manage the end-to-end revenue cycle—from processing customer orders and ensuring accurate subscription billing to overseeing collections and supporting revenue recognition. You act as a bridge between finance, sales, and customer success teams, helping to streamline operations, maintain data integrity, and deliver a seamless billing experience that supports scalable growth.

Some of the other responsibilities include :

• Manage Mailbox and escalated queries – both internal and external
• Run weekly credit control process
• Contract maintenance and invoicing of customers
• Complete Audit checks / tasks
• Dayto day finance processing
• Manage escalations to Order to Cash AssistantManager
• Create / review SOPs where needed
• Processing of bank payments
• Carry out month end tasks to a tight deadline
• Carry out all Sales ledger and credit control tasks
• Manage month end bank reconciliation relating to Order to Cash postings
• RunMonth end reporting on debt

Location:

For this position, we offer a hybrid and flexible working model, where you’ll spend three days per week in the Newcastle office and two working from home.

What would make me a good candidate?

We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.

Required qualifications for this role:

• AAT Level 2 (desirable but not essential)
• At least 3years of experience in a credit control/AR role
• Proven credit control experienceworking on key accounts within a Business to Business organisation
• Experience with accounting knowledge within sales ledger and book keeping
• Customer- centric and flexible with the ability to handle overdue credit accounts with risk-based approach in order not to jeopardise relationship with customer
• Proven excel skills to a good standard
• Process improvement and system development
• Experience with NetSuite & Stripe (desirable but not essential)
• Experience in SOPs
• Excellent written and verbal communication skills with tactful telephone manner
• Self-driven in seeking resolutions to a high standard

At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. So even if you think you do not tick all the boxes, we still encourage you to apply.

Values and Life at Xplor

Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day:

• Find a better way
• Do the right thing
• Say it straight
• Win together
• Own the outcome

If these values sound like you, and describe people you want to work with, you will thrive at Xplor.

As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.

Some of our perks and benefits are:

• Paid Parental Leave benefit programs
• #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
• Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
• Access to free mental health support
• Flexible working arrangements

We also invite you to check out our Candidate FAQs for more information about our recruitment process xplor.com/recruitment-faqs/.

Interview Recording andBackground Checks

As part of our hiring process, successful candidates will be asked to complete background and identity verification checks. Many of our roles are remote, and to protect both candidates and our business from recruitment fraud, we may record video interviews via Microsoft Teams during the process. We keep any recordings and related data only for as long as the hiring process is active and do not retain them afterwards.

EEO and Artificial Intelligence

We believe in transparent hiring. We use an applicant tracking system with artificial intelligence-enabled features to support our recruitment process, but our recruitment team makes all hiring decisions after human review. We do not rely on artificial intelligence to make final hiring decisions. Find our Candidate AI Usage guidelines here.

Xplor is dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. We encourage applications from all sectors of the community.

We make it a priority to respond to every applicant.