Field Service Engineer - North London and surrounding counties

Radiometer; Greater London; Hybrid; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Company vehicle

Pension scheme

Life assurance

Private Medical and Dental Insurance

Cycle to Work Scheme

Job summary

Cytiva in the United Kingdom is hiring a Field Service Engineer to service Cytiva systems on customer sites across the North London area and surrounding regions. You will also explore sales opportunities within the region as part of the Field Service team.

Applicants should be technically trained in mechanical, electrical or scientific fields with the ability to perform maintenance tasks efficiently under tight schedules and to continuously improve service delivery, while adhering to EHS

Qualifications

• A Technical/College/ University graduate skilled in the mechanical, electrical or scientific field.
• Ability to execute maintenance tasks rapidly and to a schedule.
• Commitment to continual small improvements and safe working practices.

Responsibilities

• Carry out planned activities installing equipment and resolving technical problems.
• Provide advice on instrument care and operation to customers.
• Organise preventive maintenance visits and coordinate with Sales.
• Maintain liaison with field service and Sales teams to meet customer needs.
• Seek opportunities to expand after-sales support while following EHS policies.

Skills

Technical degree

Mechanical aptitude

Electrical aptitude

Customer facing

Education

Technical/College/University degree

Job description

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cytiva, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact. You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life. Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva you will be able to continuously improve yourself and us - working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career. Learn about the Danaher Business System which makes everything possible.

The Field Service engineer is responsible for the servicing and maintenance of Cytiva systems on customer sites across the North London area, encompassing London, the south and with some Oxford and Cambridge support. You will also be tasked with exploring sales opportunities within the region. We are increasing our product range and customer support; therefore, we have a fantastic opportunity for you to join our team of mobile Service Engineers. This position reports to the Area Team Leader and is part of the Field Service team working remotely within the region.

What you will do:

• Carry out planned activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties.
• Provide advice on the use and care of instruments to customers, maintaining a high level of technical and customer management skill.
• Participate in the organizing of preventive maintenance visits.
• Maintain on-going communication with other Company staff and ensure adequate liaison with and support for, the Sales team.
• Maintain a positive and collaborative working relationship with other field service staff and the Sales force to ensure the customer needs are understood and met.
• Seek opportunities to expand the after-sales support business.
• Comply with Environment, Health and Safety (EHS) Policy, laws, rules and procedures and completes all EHS training within agreed deadlines.

Who you are:

• A Technical/College/ University graduate skilled in the mechanical, electrical or scientific field.
• The successful candidate will be able to demonstrate aptitude towards rapid, parallel and repeatable execution of defined maintenance tasks to an aggressive timetable.
• Naturally driven to eliminate wastes at every opportunity, cognizant of the benefits of continual small improvements in areas that are under local control.
• Resilient in the face of internal and external customers' demands to divert from primary task, but flexible enough to recognize the rare occasions that a concession may be necessary.

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Valid passport with the ability to travel visa free - in Europe and the USA as and when required.
• Travel including overnight stays away from your home base as and when required in the pursuance of work.
• Valid driver's license.
• Requirement to lift and manoeuvre items/equipment within the EHS guidelines.
• It would be a plus if you also possess previous experience in:
• Exposure to the Research and Pharma industry.
• Previous exposure in a Customer facing role.

What we offer:

• up to 26 days annual leave + UK Bank Holidays
• Qtrly Bonus structure based on achieving Key Business objectives.
• Company vehicle
• Employee assistance program
• Company Salary
• Life assurance
• Long service award
• Pension scheme
• Other company supported benefits include:
• Cycle to Work Scheme
• Private Medical and Dental Insurance
• Discounted Gym Membership
• Other discounted benefits Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives.
• Whether it's a health care program or paid time off, our programs contribute to life beyond the job.
• Check out our benefits at Danaher Benefits Info.
• At Cytiva we believe in designing a better, more sustainable workforce.
• We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement.
• This position is eligible for a remote work arrangement in which you can work remotely from your home.
• Additional information about this remote work arrangement will be provided by your interview team.
• Explore the flexibility and challenge that working for Cytiva can provide.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

Danaher is a leading global life sciences, biotechnology, and diagnostics innovator, helping to solve many of the world’s most important health challenges, ultimately improving quality of life for billions of people today, while setting the foundation for a healthier, more sustainable tomorrow.

The Danaher ecosystem is made up of more than 15 businesses united by a shared commitment to innovate for tangible impact.