Order Management Analyst

Insight Global; Greater London; On-site; GBP 35,000 - 48,000; Full time

Job summary

Insight Global in the United Kingdom is seeking an Order Management Specialist to own end-to-end coordination of customer orders across quote-to-cash, supporting international sales and renewals.

You will ensure orders are accurate, compliant, and ready for fulfillment, collaborating with Sales, Finance, Deal Desk, Billing, and Fulfillment to maintain order quality and a positive customer experience. 6-month contract with potential extensions.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Operations, or a related field preferred. Equivalent professional experience may be considered.
• 2–5 years of experience in Order Management, Sales Operations, Deal Desk, Revenue Operations, Customer Operations, or a related business operations function.
• Working knowledge of Salesforce, CPQ or Revenue Cloud, ERP, billing, order management, or other quote-to-cash systems.
• Strong understanding of commercial documentation, order validation, fulfillment coordination, exception management, and cross-functional handoffs.
• Strong analytical, organizational, communication, and problem-solving skills.
• Ability to manage competing priorities and work effectively across multiple teams.
• Demonstrated ownership, sound judgment, accountability, responsiveness, and commitment to process improvement and automation.

Responsibilities

• Manage order intake, prioritization, and coordination through the Order Management mailbox, Salesforce, CPQ, and related business systems.
• Coordinate the quote-to-cash process from quote and order validation through booking and handoff to Billing, ERP, provisioning, fulfillment, and account teams.
• Validate products, pricing, quantities, commercial terms, customer information, and required documentation against approved business requirements.
• Manage exception-based approvals and resolve incomplete, rejected, blocked, or discrepant orders with appropriate stakeholders.
• Maintain clear order status communications, mailbox processes, documentation, and records.
• Support the development and improvement of Order Management processes and documentation.
• Assist with compliance, audit readiness, month-end and quarter-end activities, and other operational priorities.
• Provide extended-hours support during month-end and quarter-end periods as needed.

Education

Bachelor’s degree or equivalent

Tools

Salesforce

CPQ / Revenue Cloud

ERP

Billing systems

Order management systems

Job description

6 month contract to start, high possibility of extensions

The Order Management Specialist owns the end-to-end coordination of customer orders across the quote-to-cash process, supporting international sales and renewals transactions.

This role ensures orders are accurate, complete, compliant, and ready for successful fulfillment. The specialist works closely with Sales, Finance, Deal Desk, Billing, Fulfillment, and other cross-functional teams to maintain order quality, resolve issues, communicate status, and support a positive customer experience.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Operations, or a related field preferred. Equivalent professional experience may be considered.
• 2–5 years of experience in Order Management, Sales Operations, Deal Desk, Revenue Operations, Customer Operations, or a related business operations function.
• Working knowledge of Salesforce, CPQ or Revenue Cloud, ERP, billing, order management, or other quote-to-cash systems.
• Strong understanding of commercial documentation, order validation, fulfillment coordination, exception management, and cross-functional handoffs.
• Strong analytical, organizational, communication, and problem-solving skills.
• Ability to manage competing priorities and work effectively across multiple teams.
• Demonstrated ownership, sound judgment, accountability, responsiveness, and commitment to process improvement and automation.

Responsibilities

• Manage order intake, prioritization, and coordination through the Order Management mailbox, Salesforce, CPQ, and related business systems.
• Coordinate the quote-to-cash process from quote and order validation through booking and handoff to Billing, ERP, provisioning, fulfillment, and account teams.
• Validate products, pricing, quantities, commercial terms, customer information, and required documentation against approved business requirements.
• Manage exception-based approvals and resolve incomplete, rejected, blocked, or discrepant orders with appropriate stakeholders.
• Maintain clear order status communications, mailbox processes, documentation, and records.
• Support the development and improvement of Order Management processes and documentation.
• Assist with compliance, audit readiness, month-end and quarter-end activities, and other operational priorities.
• Provide extended-hours support during month-end and quarter-end periods as needed.