Order Management Administrator

carrier; Wimbledon; On-site; GBP 29,000 - 57,000; Full time

Benefits offered by this job

Bonus up to £7,500 per annum

25 Days Holiday + bank holidays

Company pension scheme

Job summary

Carrier Global Corporation is hiring an Order Management Administrator in Wimbledon for a full-time, permanent role. You will manage the end-to-end OTC, coordinate with factories and suppliers, and act as the main post-sale contact to ensure timely delivery and invoicing.

The role requires experience in customer care or order processing within a technical or manufacturing environment. ERP familiarity (SAP S/4HANA) and strong IT skills are preferred.

Qualifications

• Experience in a customer care, order processing or operations administration role within a technical, manufacturing or project-based environment.
• Familiarity with ERP systems (SAP S/4HANA or similar preferred).
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage the end-to-end Order-to-Cash process from order receipt through to delivery and invoicing.
• Accurately enter, maintain, and update customer orders within the system.
• Raise and manage purchase orders with Carrier factories and approved third-party suppliers.
• Support complex orders defined as any order beyond the shipment of a single unit with standard accessories.
• Act as the main point of contact for customers post-sale, providing clear and proactive communication.
• Manage customer queries relating to orders, delivery, documentation, and invoicing.
• Support the coordination and resolution of service, delivery, and operational issues raised by customers.
• Act as the initial point of contact for post-sale enquiries relating to warranty, quality, technical issues, or breakdowns.

Skills

Customer care

Order processing

Operations

Tools

SAP S/4HANA

Job description

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

Role: Order Management Administrator

Location: Wimbledon office

Contract type: Full time, permanent

The Order Management Administrator is responsible for managing the Order-to-Cash (OTC) process for the UK & Ireland Applied HVAC business. Acting as the primary post-sale point of contact, the role ensures accurate order processing, effective coordination with Carrier factories and third-party suppliers, proactive customer communication, and support throughout the delivery lifecycle.

The role connects customers directly to Carrier, supports both standard and complex orders, coordinates commissioning activities, and plays a key role in customer satisfaction.

What will you be doing?

• Manage the end-to-end Order-to-Cash process from order receipt through to delivery and invoicing.
• Accurately enter, maintain, and update customer orders within the system.
• Raise and manage purchase orders with Carrier factories and approved third-party suppliers
• Support complex orders defined as any order beyond the shipment of a single unit with standard accessories.
• Act as the main point of contact for customers post-sale, providing clear and proactive communication.
• Manage customer queries relating to orders, delivery, documentation, and invoicing.
• Support the coordination and resolution of service, delivery, and operational issues raised by customers.
• Act as the initial point of contact for post-sale enquiries relating to warranty, quality, technical issues, or breakdowns.

To be successful in this role you will have/be:

• Experience in a customer care, order processing, or operations administration role within a technical, manufacturing, or project-based environment.
• Ideally have familiarity with ERP systems (SAP S/4HANA or similar preferred).
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Strong customer-focus with a proactive and solutions-oriented mindset.
• Strong collaboration and team integration
• Strong IT skills including MS Office

What can we offer you?

• Competitive base salary
• Up to £7,500 bonus per annum
• 25 Days Holiday + bank holidays
• Holiday purchase scheme
• Company pension scheme
• Career progression - we love to build and nurture talent from within, therefore we'll work with you to achieve your long-term career aspirations

Pay Range

The annual salary for this position is between £28,500.00-£56,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.Factors which may affect pay within this range include, but are not limited to, skills, education, experience, CLA participation, market typical pay for the role, and other unique qualifications of the successful candidate.

Other Compensation

This position may be entitled to short-term cash incentives, subject to plan requirements.

Benefits

We offer a competitive total rewards package that may include other benefits and well-being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success.

Equal Treatment and Non-Discrimination

Carrier is committed to equal treatment and non-discrimination principles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability, or any other applicable protected class.

Application Deadline

Applications will be accepted for at least 14 calendar days from Job Posting Date. Job Posting Date: 28 September 2026

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Use of AI in Recruitment

Technology-enabled tools may support parts of the recruitment process, with oversight by people.