Order Management Administrator

IRIS Software Group; Wigan; On-site; GBP 32,000 - 42,000; Full time

Job summary

IRIS Software Group is hiring a Billing Operations Advisor to support customers from order through to invoicing, licensing, renewals and ongoing account support. You will handle billing queries, maintain customer records and collaborate with Sales, Finance and Support to resolve issues.

The role suits candidates with experience in billing, finance operations, order management, sales administration or other process-driven environments who enjoy blending customer service with data and systems.

Qualifications

• Experience in billing operations, finance operations or order management.
• Strong numerical skills and attention to detail with transactional processes.
• Confidence using business systems, CRM or finance platforms and Excel.

Responsibilities

• Be a first point of contact for billing, order and account queries from customers and internal teams.
• Investigate and resolve invoicing issues, order queries and account discrepancies, keeping people updated.
• Process sales orders and contract renewals, including discounts or special requirements.
• Raise credit notes and refunds where appropriate.
• Set up new customer records and maintain existing accounts.
• Support product dispatch and initial setup, including software licensing issues.
• Work with Sales, Finance, Support and other teams to progress queries.
• Complete regular operational activities accurately within KPIs, SLAs and deadlines.
• Identify errors or exceptions and escalate when needed.
• Share knowledge with colleagues and contribute ideas to improve processes.

Skills

Billing operations

Order management

Customer operations

Sales administration

CRM platforms

Excel / spreadsheets

Attention to detail

Problem solving

Tools

CRM systems

Finance platforms

Job description

Our Billing Operations Advisors help make sure customers have a smooth experience from placing an order through to invoicing, licensing, renewals and ongoing account support.

You’ll manage billing and order queries, maintain customer accounts and work closely with teams across Sales, Finance and Support to get issues resolved.

This could be a great next step if you have experience in billing, finance operations, order management, sales administration, customer operations or another process-driven environment and enjoy combining customer service with systems, data and problem solving.

Why This Role Matters

Billing Operations sits at the heart of the customer journey.

You’ll help make sure orders are processed correctly, invoices and customer information are accurate, software licences are available when needed and problems are resolved quickly.

It’s a role where accuracy, ownership and customer service all matter – your work directly affects both our customers and the teams supporting them.

About the Team You'll Join

You’ll join an established Billing Operations team of around 50 colleagues across the UK and India.

It’s a busy and collaborative environment, with the team working together to manage customer requests, meet service levels and keep orders and billing activity moving.

You’ll manage your own workload while having experienced colleagues around you to share knowledge, solve problems and provide support.

What You'll Be Doing

• Be a first point of contact for billing, order and account queries from customers and internal teams.
• Investigate and resolve invoicing issues, order queries and account discrepancies, keeping people updated along the way.
• Process sales orders and contract renewals, including those requiring discounts, approvals or special requirements.
• Raise credit notes and refunds where appropriate.
• Set up new customer records and accurately maintain existing accounts.
• Support product dispatch and initial setup, including helping resolve software licensing issues.
• Work closely with Sales, Finance, Support and other teams to progress and resolve queries.
• Complete regular operational activities accurately and within agreed KPIs, SLAs and deadlines.
• Identify errors or exceptions and take appropriate action or elevate where needed.
• Share knowledge with colleagues and contribute ideas that improve processes, accuracy and customer experience.

What We’re Looking For

We’re particularly interested in people with experience in billing operations, finance operations, order management, sales administration, customer operations, accounts administration or similar process-driven roles.

You’ll ideally have:

• Experience managing customer or internal queries through to resolution.
• Experience with orders, invoices, customer accounts, credits, refunds or similar transactional processes.
• Confidence using business systems, CRM or finance platforms and Excel/spreadsheets.
• Good numerical skills and confidence checking figures and spotting discrepancies.
• Strong attention to detail when working with customer, order or financial information.Experience following established processes, approval controls and procedures.
• The ability to investigate problems, identify the right next step and escalation when necessary.
• Clear communication skills and confidence working with customers and colleagues across different teams.
• Good organisation skills, with the ability to manage several priorities and deadlines.
• A proactive approach, taking ownership of tasks and following them through to completion.

Experience with billing, invoicing, order processing, finance systems or software licensing would be particularly useful, but transferable operational experience is also welcome.

What You’ll Gain

• Broader experience across billing, invoicing, order management, licensing and customer operations.
• The opportunity to build your knowledge and develop towards becoming a subject matter expert in Billing Operations.
• Regular exposure to teams across Finance, Sales, Customer Support and Professional Services.
• Experience investigating and owning more involved customer and operational queries.
• Opportunities to contribute to improvements in processes, accuracy and customer experience.
• A strong platform for future development within Billing Operations, Finance, Customer Support, Professional Services or Sales.

If you have experience working with customers, orders, billing, finance processes or operational systems and enjoy solving problems and getting the details right, we’d love to hear from you.