Oracle Support Analyst – ERP

NatureScot; Scotland; Hybrid; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Civil Service Pension

Hybrid working

Annual leave and flexi time

Employee discounts

Learning and development

Volunteering leave

Job summary

NatureScot in Scotland seeks an Oracle Support Analyst to deliver functional and technical support for Oracle Fusion Cloud ERP modules, covering GL, AP, AR, Procurement and Tax. You will handle incident management, system administration and reporting, collaborating with Finance, Procurement, HR and Planning teams.

This permanent role offers 35 hours per week with hybrid working and a salary including a retention allowance.

Qualifications

• Educated to degree level or equivalent in a relevant discipline.
• Experience supporting Finance and Procurement processes, preferably Oracle Fusion.
• Experience of system administration, configuration, and maintenance of ERP or business systems.
• Strong analytical and problem-solving skills with attention to data quality.

Responsibilities

• Investigate, diagnose, and resolve Fusion system issues with strong problem-solving skills.
• Manage incident resolution and service requests per agreed standards.
• Support business users with troubleshooting and guidance on system functionality.
• Maintain Chart of Accounts structures, hierarchies, and reference data; manage configuration changes.

Skills

Degree level

Oracle Fusion

ERP systems

Incident management

Analytical skills

Communication skills

Education

Degree level or equivalent

Tools

Oracle Fusion ERP

OTBI

BI Publisher

SQL

VB Studio/Redwood

Job description

Job Title: 1007-404 Oracle Support Analyst - ERP | Grade: C | Salary: £34,478 (£4000 Retention Allowance) | Location: Scotland (home/hybrid working considered) | Vacancy Type: Permanent | Hours: 35 | Closing Date: Midnight 06 September 2026 | Proposed Interview Date: 25th September 2026

Job Purpose Summary:

The Oracle Support Analyst will work as part of a team to provide functional and technical support for Oracle Fusion Cloud ERP modules. The support analyst role is responsible for incident management, user support, system administration, configuration maintenance, environment management, quarterly patch testing, reporting and analytics, and liaison with Oracle Support. The post supports users across Finance, Procurement, Human Resources, and Business Planning functions and contributes to the continuous improvement of Oracle Fusion services. The role also provides shared-service support to a partner public sector organisation using the shared Oracle Fusion platform. The post holder will primarily support Oracle Fusion ERP modules including General Ledger, Accounts Payable, Cash Management, Accounts Receivable, Procurement, Receipt Accounting, Budgetary Control, Expenses, Tax, and Reporting & Analytics.

Specific Role Requirements:

• Incident Management and User Support
  • Investigate, diagnose, and resolve Fusion system issues using excellent technical and problem-solving skills.
  • Manage incident resolution and service requests in accordance with agreed service standards.
  • Support business users with troubleshooting, advice, and guidance on system functionality.
  • Escalate product issues to Oracle Support and manage Service Requests.
• Systems Administration and Configuration
  • Maintain Chart of Accounts structures, hierarchies, and associated reference data.
  • Maintain cross-validation rules and other financial controls.
  • Manage Fusion configuration changes and change requests.
  • Manage user access requests, role provisioning, and data access controls.
  • Monitor scheduled processes and investigate process failures.
• Environment Management
  • Coordinate Oracle Fusion non-production environment refreshes with Oracle.
  • Communicate refresh schedules and planned outages to stakeholders.
  • Complete post-refresh validation and configuration activities.
• Quarterly Update and Patch Management
• Review Oracle quarterly release documentation to assess impacts and opportunities.
• Communicate relevant enhancements and changes to business stakeholders.
• Coordinate and support user acceptance and regression testing.
• Monitor critical business processes following deployment of quarterly updates.
• Reporting and Analytics
  • Design, develop, and maintain BI Publisher reports and Oracle Transactional Business Intelligence (OTBI) reports and dashboards.
  • Develop knowledge of Oracle data structures and use SQL to support reporting and analysis activities.
• Personal Development and Corporate Compliance
  • Develop personal and professional competencies through internal training (provided through Oracle learning and other platforms) and professional development conversations.
  • Ensure personal compliance with standards relating to the use of corporate systems and resources.

Person Specifications

Essential criteria:

• Technical knowledge/experience:
  • Educated to degree level (or equivalent practical experience) in a relevant discipline such as Computer Science, Information Systems, Finance, Accounting, Business Management, Data Analytics, or a related subject.
  • Experience supporting Finance and Procurement business processes within an enterprise business system, preferably Oracle Fusion.
  • Experience of system administration, configuration, and maintenance of ERP or business systems.
• Analytical and Organisational Skills:
  • Strong analytical and problem-solving skills, with the ability to investigate issues, identify root causes, and implement effective solutions.
  • Ability to understand business requirements and translate them into practical system solutions and process improvements.
  • Ability to manage multiple priorities effectively and deliver high-quality work across a varied workload.
  • Strong attention to detail and commitment to maintaining data quality and system integrity.
• Communication and Interpersonal Skills:
  • Ability to communicate clearly and effectively with both technical and non-technical stakeholders.
  • Strong customer focus, with a commitment to delivering a high-quality support service.
  • Ability to work collaboratively within a team environment.

Desirable Criteria:

• Knowledge of financial controls and budgetary control processes within an ERP environment.
• Experience developing reports and analytics using Oracle Transactional Business Intelligence (OTBI), BI Publisher, or similar reporting tools.
• Experience writing or maintaining SQL queries for reporting, troubleshooting, or data analysis.
• Experience of Oracle Fusion technologies such as Visual Builder Studio (VB Studio) and/or Redwood user interface components.

Pre-requisites:

• Right to work in the UK.
• To undertake a Standard disclosure Scotland Application.
• Ability to travel throughout Scotland as required for the role. A full UK driving licence is desirable.
• Although Gaelic language is not a prerequisite it is a desirable skill in support of our commitment to our Gaelic Language Plan.

Working for NatureScot - what we offer you

• NatureScot offers some great benefits to reward and support you whilst you are working for us. Our benefits package includes thecivil service pension scheme, a generous holiday leave allowance plus flexi time, and employee discount scheme. Visit the NatureScotwebsite for further detailsincluding below:
• We support flexible working for all roles, including part-time, compressed hours, hybrid working and job share. All vacancies are considered suitable for flexible working unless there is a business reason not to. We encourage applicants to discuss potential flexible working arrangements with us.
• A Civil Service Pension with an employer contribution of 28.97% (7.35% employee contributions).
• 41.5 days of annual leave, including 5 fixed public holidays on St Andrews Day, Christmas Day, Boxing Day, New Year’s Day and 2nd January.
• Equivalent of 2 days paid volunteering leave.
• A focus on wellbeing with access to an employee assistance programme.
• Job satisfaction from contributing proactively to the twinned nature and climate crisis.
• Death in service benefits.
• Cycle to work and electric vehicle salary sacrifice schemes.
• Access to an employee discounts scheme.
• Learning and development tailored to your role.
• A culture encouraging inclusion and diversity.

Interviews

External candidates will be invited to interview if we are unable to recruit internally.

NatureScot’s Net Zero commitment

Whether working at home or in an office, or travelling to meetings and site visits, as a NatureScot you will contribute to our Net Zero plan, for example through positive carbon travel choices.

For information regarding the vacancy please contact:

Sarah Donoghue

Email: [e-mail]

For information regarding the recruitment process please contact:

[e-mail]

Nature is vital to us all, so it's important that NatureScot represents the people of Scotland. The more diverse our workforce is, the more effectively we can connect everyone with nature. We encourage applications from candidates of all ages and genders, people from ethnic minority groups, people with disabilities, and the LGBTQ+ community.