Oracle Fusion Applications Support Analyst

Greenergy-International-Ltd; Manchester; Hybrid; GBP 42,000 - 58,000; Full time

Benefits offered by this job

Competitive salary

Private medical insurance

Enhanced pension

Cycle to work scheme

Season ticket loan

Volunteer days

25 days annual leave + bank holidays

Job summary

Greenergy is seeking an experienced Oracle Fusion Applications Support Analyst to join the Oracle Support Team in Service Operations. The role is based at the Didsbury (Manchester) office with a hybrid pattern of three days in the office and two from home, 37.5 hours per week, monday to friday, 9:00am to 5:30pm.

You will provide functional support for Oracle ERP Cloud Financials, covering GL, AP, AR, Cash Management, Fixed Assets, Expenses and Procurement, and you’ll work with finance users, IT

Qualifications

• Minimum 1 year of experience supporting Oracle ERP Cloud Financials.
• Strong functional knowledge of GL, AP, AR, Cash Management, Fixed Assets, Expenses and Procurement.
• Experience supporting Oracle ERP Cloud or Oracle EBS in a BAU production environment.
• ITIL 4/5 Foundation certification is desirable.
• Experience with service desk platforms and ticketing systems.

Responsibilities

• Provide functional support for Oracle ERP Cloud Financial Applications, resolving incidents and actioning service requests within agreed SLAs.
• Configure, monitor and support Oracle ERP Cloud Financial modules including GL, AP, AR, Cash Management, Fixed Assets, Expenses and Procurement.
• Support system enhancements, testing, UAT, deployments and quarterly updates.
• Collaborate with technical teams on integrations and BI reports; produce user guidance and documentation.
• Manage Oracle Service Requests and liaise with Oracle Support on tickets as needed.
• Provide functional support during month-end and year-end close activities.

Skills

GL

AP

AR

Cash Management

Fixed Assets

Expenses

Procurement

Stakeholder management

Analytical skills

Tools

Oracle ERP Cloud

Oracle EBS

Service Desk platforms

Job description

Greenergy delivers safe, efficient and reliable fuel solutions to customers across road, aviation and marine sectors. As an international transportation fuel supplier, we combine traditional and renewable energy solutions to support our customers through the energy transition.Commitment to innovation and a drive to do things differently have seen Greenergy grow from a bedroom start-up to supply transport fuels in the UK, Ireland and Canada, as well as being a leading European manufacturer of waste-based renewables.We are seeking an experienced and proactive Oracle Fusion Applications Support Analyst to join our Oracle Support Team within Service Operations. Reporting to the Oracle Support Team Leader (UK), you will be responsible for the support, configuration and maintenance of Oracle ERP Cloud Financial Applications, ensuring the platform remains stable, secure and aligned with business requirements.Working closely with finance users, IT teams, business stakeholders and third-party vendors, you'll provide functional support when and where required, support Oracle quarterly updates and help to provide a strong internal customer-facing IT service across the Oracle ERP environment.The role is based in our Didsbury (Manchester) office, with a hybrid working pattern of three days in the office and two from home. Standard hours are 37.5 per week, Monday to Friday, 9:00am to 5:30pmKey ResponsibilitiesProvide functional support for Oracle ERP Cloud Financial Applications, resolving incidents and actioning service requests within agreed service levels.Configure, monitor and support Oracle ERP Cloud Financial modules, including:General Ledger (GL)Accounts Payable (AP)Accounts Receivable (AR)Cash ManagementFixed AssetsExpensesProcurementSupport system enhancements, testing, User Acceptance Testing (UAT), deployments and Oracle quarterly updates.Work with technical teams on integrations, BI reports through a defined escalation process.Produce functional documentation, knowledge articles and user guidance.Manage Oracle Service Requests (SRs) and liaise with external Oracle Support on product or MCS support tickets where required.Provide functional support during month-end and year-end financial close periods, ensuring critical Finance issues are resolved within agreed service levels.Required QualificationsMinimum 1 year of experience supporting Oracle ERP Cloud Financials.Strong functional knowledge of one or more of the following: GL, AP, AR, Cash Management, Fixed Assets, Expenses and ProcurementExperience supporting Oracle ERP Cloud or Oracle EBS in a BAU production environment.Strong analytical, troubleshooting and stakeholder management skills.Desirable QualificationsExperience supporting multinational Oracle ERP Cloud environments.ITIL 4/5 Foundation certification.Experience with Oracle quarterly release management.Oracle CertificationsExperience with Service Desk platforms and ticketing systems.Key CompetenciesExcellent communication and customer service skills.Strong analytical and problem-solving abilities.Organised with the ability to manage multiple priorities.Proactive, collaborative and willing to work within a multi-tiered support model.BenefitsCompetitive compensation: Enjoy a competitive salary, enhanced by a discretionary bonus scheme that rewards both business and individual performance.Private medical insurance: Prioritise your health with comprehensive private medical insurance, including access to online GP services from AXA for you and your family.Enhanced company pension: Secure your future with enhanced company pension contributions that support your long-term financial goals.Cycle to work scheme: Embrace a sustainable lifestyle with our cycle to work scheme.Season ticket loan: Spread the cost of your commute and take advantage of annual discounts with an interest free season ticket loan.Volunteering and charity: We encourage you to give back to the community through volunteering days and charitable initiatives.Enhanced holiday allowance: Enjoy 25 days of annual leave, in addition to bank holidays.Global travel insurance: Travel with peace of mind, courtesy of worldwide multi-trip travel insurance coverage for you and your family.Employee discount platform: Access exclusive discounts through our employee discount platform.Enhanced parental leave: Generous maternity and paternity pay to support you and your family when you need it most.Greenergy are proud to be an equal opportunities employer and we are committed to equality of opportunity for all staff. We believe that diversity and inclusion among our colleagues is critical to our success as a global company. Employment at Greenergy is based solely on a person's merit and qualifications directly related to professional competence. We do not discriminate against any employee or applicant because of age, disability, sex, gender reassignment, sexual orientation, pregnancy, maternity, race, religion or belief, marriage and civil partnerships.