Opticians Team Leader

Boots Opticians; Daventry; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading optical chain as a Store Leader at Boots Opticians, where you will guide the in-store team to provide exceptional customer experiences. This role involves managing daily operations and supporting team development while ensuring high retail standards. Enjoy a range of benefits including competitive holidays, pension schemes, and opportunities for career progression.

Benefits

Competitive holiday allowance

Boots Retirement Savings Plan

Discretionary annual bonus scheme

Opportunities for development

Enhanced maternity, paternity, and adoption leave pay

Flexible benefits scheme

Access to Employee Assistance Programme

Generous staff discounts

Access to third-party discounts

Qualifications

• Leadership experience required.
• Ability to train and guide store colleagues.

Responsibilities

• Lead the in-store team to deliver exceptional customer care.
• Manage clinics daily to enhance productivity.
• Support the Store Manager in maintaining high retail standards.

Skills

Leadership

Communication

Motivational Skills

Job description

About the opportunity.

A very exciting role where you will lead the day-to-day activities of the store. Reporting to the Store Manager – Hub, you will support the team to provide the very best in-store customer experience at Boots Opticians, from start to end of the customer journey.

Key responsibilities include:

• Leading the in-store team to deliver a culture of exceptional care for colleagues and customers, with customers at the heart of decision-making
• Driving the team to implement the Hub's local plans for Enhanced Services
• Proactively managing clinics daily to enhance productivity and efficiency
• Maintaining clinical and health and safety standards in store
• Supporting the Store Manager – Hub in delivering high retail standards, including maintaining a clean, well-presented shop floor and clinical areas, and ensuring colleagues perform at their best
• Supporting the development of the Optical Consultant team
• Fulfilling keyholder responsibilities, ensuring operational procedures are followed

About you.

You should have leadership experience and be widely respected by peers, customers, the Store Manager – Hub, and Area Manager. Key capabilities include:

• The ability to train and guide store colleagues
• Motivational skills and excellent communication in both 1:1 and group settings
• Full training will be provided
• Creating a positive in-store culture with a delivery-focused mindset; being a great listener and attuned to the store's pulse
• Commitment to ongoing learning and development

Our Benefits.
We offer a range of benefits that go beyond salary and provide flexibility:

• Competitive holiday allowance (with the option to buy additional days)
• Boots Retirement Savings Plan pension scheme
• Discretionary annual bonus scheme
• Opportunities for development and career progression across Boots Opticians, Retail, and Pharmacy
• Enhanced maternity, paternity, and adoption leave pay
• £100 gift card for colleagues expecting or adopting a baby
• Flexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym memberships, holiday buying, dental cover, life assurance, restaurant discounts, activity passes, and more
• Access to our Employee Assistance Programme offering free, confidential counselling 24/7
• Generous staff discounts, including enhanced discounts for Boots brands, Boots Opticians, and Boots Hearingcare
• Access to third-party discounts on retail, cinema, holidays, and more (UK only)
• Support from the Boots Benevolent Fund for colleagues in times of financial hardship

*All rewards and benefits are subject to change and eligibility.

Why Boots?

Boots Opticians is one of the UK's leading optical chains. We’re committed to enriching the lives of everyone who walks through our doors, including yours. Bring your skills to a business that offers genuine career progression thanks to diverse stores and roles, with support and development from day one.

What’s next?

Thank you for visiting our careers page and reading about this exciting opportunity. If you choose to apply, your application will be reviewed, and we will contact you. If successful, an interview will be arranged with the hiring manager.

Our Diversity and Inclusion commitment.

Diversity and inclusion are central to our values. We are an equal opportunity employer committed to a diverse and inclusive team. We offer flexible working patterns to support work-life balance. This role is subject to a DBS/PVG check; Boots is a 'Ban the Box' employer and will consider applicants with criminal convictions on a case-by-case basis, with the opportunity to discuss this before a decision.

About the company

Boots Opticians Ltd. operates a chain of ophthalmic and dispensing optician stores across the UK.