Optical Training & Support Specialists - UK

TieTalent

Birmingham

Hybrid

GBP 25,000 - 35,000

Full time

14 days+

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Job summary

A leading provider of Practice Management Software is seeking Optical Training & Support Specialists for a 4-month contract in the UK. The role involves delivering training and support for a new software rollout to optical practices. Ideal candidates will have software training experience, strong communication skills, and a proactive approach to user support and troubleshooting.

Qualifications

Experience in delivering software training or support (healthcare or retail preferred).
Strong communication and interpersonal skills.
Confidence working in fast-paced, customer-facing environments.

Responsibilities

Deliver hands-on training to optical practice staff on the new software.
Provide onsite and/or remote go-live support during rollout.
Act as a friendly first point of contact for user questions and troubleshooting.

Skills

Communication

Interpersonal skills

Proactive attitude

Job description

Optical Training & Support Specialists - UK

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Join a Cutting-Edge Software Rollout in the Optical Industry - 4-Month Contract

Are you passionate about tech, training, and helping people embrace change with confidence? Zest Optical is looking to identify enthusiastic Training & Support Specialists to join a leading provider of Practice Management Software on a 4-month project, delivering impactful training and go-live support for a major software rollout across a well-established chain of optical practices within a designated region.

You'll be working within a global leader in optical software solutions, helping roll out a brand-new version of their practice management system to a nationwide network of opticians. This is your chance to be at the heart of a transformation that enhances patient care and modernizes day-to-day operations.

You'll be part of a high-energy team rolling out an innovative solution that will transform how optical practices operate. If you love tech, enjoy working with people, and thrive on seeing users succeed, this project is for you.

What the role will entail:

Deliver hands-on training to optical practice staff on the new software

Provide onsite and/or remote go-live support during rollout

Act as a friendly first point of contact for user questions and troubleshooting

Tailor your approach to suit varying levels of technical confidence

Help identify recurring issues and share feedback with the project teamWhat we're looking for:

Experience in delivering software training or support (healthcare or retail preferred)

Strong communication and interpersonal skills

Confidence working in fast-paced, customer-facing environments

Flexibility to travel to different practice locations if required

A proactive, can-do attitude with a focus on making the user experience smooth and stress-freeContract Details:

Duration: 3 months

Start: Mid-August

Location: Designated region based on candidateInterested? Apply now to find out more