Optical Practice Manager - Edinburgh Lead & Develop

Zest Business Group; City of Edinburgh; On-site; GBP 31,429 - 38,414; Full time

Benefits offered by this job

Complimentary spectacles

Staff discounts

Holiday flexibility including buy and sell scheme

Cycle to work scheme

Life assurance

Paid time off for important life moments

Job summary

Zest Business Group is looking for an Optical Practice Manager for their Edinburgh Old Town store. In this hands-on role, you'll manage a small team and ensure the store runs smoothly while delivering exceptional customer service.

With a salary of £34,922.08, you'll be responsible for team development, stock control, and driving commercial performance. Enjoy perks like complimentary spectacles, holiday flexibility, and life assurance.

Qualifications

• Experience managing an optical retail store.
• Strong people leadership skills with a hands-on approach.
• Commercial awareness and confidence using sales data.
• Strong customer service standards with attention to detail.
• Clear communication and an organised, calm approach.
• Comfortable working in a small team environment.
• Proactive and able to take full ownership of the role.

Responsibilities

• Lead the day-to-day running of the store and take ownership of performance.
• Manage and support a small team, driving accountability and development.
• Oversee dispensing activity and support complex customer needs.
• Drive commercial performance using sales insight and KPIs.
• Maintain high standards across service, presentation, and operations.
• Support recruitment, onboarding, and training where required.
• Manage stock control, compliance, and store processes.
• Act as a key ambassador for the brand in-store.

Skills

Managing an optical retail store

People leadership skills

Commercial awareness

Customer service standards

Clear communication

Team collaboration

Proactive approach

Job description

Zest Business Group is looking for an Optical Practice Manager for their Edinburgh Old Town store. In this hands-on role, you'll manage a small team and ensure the store runs smoothly while delivering exceptional customer service.

With a salary of £34,922.08, you'll be responsible for team development, stock control, and driving commercial performance. Enjoy perks like complimentary spectacles, holiday flexibility, and life assurance.