Optical Practice Manager

Optical Express Group; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Un leader de l'optique, Optical Express, recherche un Practice Manager pour leur magasin au Westfield, White City, Londres. Ce rôle clé implique la gestion d'équipe, l'optimisation des opérations et la fourniture d'un service client exceptionnel. Rejoignez une organisation mondiale avec des opportunités de croissance et de développement dans un environnement de travail moderne et professionnel.

Benefits

Produits et procédures optiques gratuits ou à prix réduit

Progression de carrière

Environnement de travail moderne avec un excellent soutien technologique

Qualifications

• Expérience en management dans un environnement de vente au détail ou clinique.
• Compétences en communication et présentation excellentes.
• Motivé(e) à atteindre des résultats et à progresser.

Responsibilities

• Gérer l'efficacité opérationnelle quotidienne de la pratique.
• Développer l'équipe par le coaching et le support.
• Influencer et conseiller les patients sur les solutions optiques.

Skills

Management

Customer Service

Communication

Team Development

Job description

Title: Optical Practice Manager

Location: Westfield, White City

Hours: 40 hours per week

Salary: Competitive plus bonus

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

For over 35 years, millions of patients have trusted Optical Express with their eye care. As the Uk’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

If you’re looking to work for a market leader, then read on as we are looking for a Practice Manager to manager our Optical store in Westfield shopping centre, White City, London, where you’ll have responsibility for managing the team.

Key Responsibilities

You will be customer facing and you will help drive performance for the practice. You’ll also be responsible for the daily operational efficiency of the practice; a key part of your role will be developing the team and also promoting the benefits of purchasing glasses or contact lenses from Optical Express to patients instead of their current optical provider. You may come from a retail background where world class customer service comes naturally to you.

You will have strong management experience within a store or clinical setting. You’ll be adept at delivering great results through your passion for people and by working closely with members of your team to develop them through performance management.

It goes without saying that you’ll possess excellent communication and presentation skills, be articulate, motivated to achieve and have a willingness to learn and progress within Optical Express.

Day to day

• Effectively and efficiently manage resources to meet customer demands
• Ensure the clinic is presentable and maintained to the highest standards of tidiness and cleanliness which showcase the professional image of Optical Express
• Help recruit, induct, coach and support your team to ensure all team members meet acceptable levels of knowledge and competence
• Ensure the team influences and advises potential patients on the most suitable and appropriate solution for their needs

What’s in it for you?

• Competitive salary
• Free or discounted optical products and procedures
• Career progression
• Modern working environment with superb technological support
• Optics experience is desirable

Please apply now by uploading your CV.

This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.

Optical Express is an equal opportunities employer.