Optical Manager - Mansfield

Asda Stores Ltd.; Mansfield; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Discretionary bonus

Company pension

Colleague discount

Wellbeing services

Indemnity insurance

GOC fees paid

CET package

Flexible working

Inclusion networks

Parental leave

Job summary

Asda Stores Ltd. is seeking an Optical Manager to lead the Mansfield Optics department. You will oversee a team of Optometrists and Optical assistants, ensure clinical compliance, and maximise patient service.

Our fixed price model eliminates upselling, with support from Home Office teams and Area Managers to help achieve department targets while maintaining excellent customer care.

The role requires coaching, strong organisation, and delivering high quality eye care in a fast-paced environment.

Qualifications

• Fully qualified dispensing optician registered with the GOC.
• On track to meet CPD points requirements.
• Strong leadership and coaching ability.
• Excellent customer and patient care.
• Organised and time-efficient

Responsibilities

• Oversee and manage the entire optical operation, including the team of Optometrists and Optical assistants.
• Ensure compliance processes and procedures are followed across the department.
• Review sales forecasting and department targets, adjusting plans as needed.
• Handle customer queries and resolve issues promptly, maintaining service quality.
• Manage clinic operations and shop floor processes to meet customer needs.

Skills

Leadership

Coaching

Organisation

Customer service

People management

Education

GOC registered dispensing optician

Job description

At Asda nothing is more important to us than the health and wellbeing of our customers and we pride ourselves on providing excellent service and clinical care. Our Optical Managers are key to our success, making sure the team has everything in place that they need to deliver. Our unique fixed price approach means there's no up-selling. Single vision glasses are the same price as varifocals, and there are no top-up costs for anti-scratch or thinner lenses either, so we don't have to compromise a customer solution because of what someone can afford. With access to the wider Asda network, you will be supported by our Home Office teams who can offer clinical support and a team of Area Manager's who will work alongside you to get the most out of your role every day. You will also be provided with regular business updates and feedback on your performance. Rota: Saturday - 09:00 - 18:00 Monday - 09:00 - 18:00 Tuesday - 09:00 - 18:00 About You Our Optical Managers are key to our success, making sure the team has everything in place to deliver high quality patient service. You'll be responsible for overseeing and managing the entire operation. With tasks including managing your team of Optometrists and Optical assistants, overseeing compliance processes and procedures, reviewing sales forecasting and department targets whilst also dealing with customer queries, every day is busy and fast paced in an Asda Opticians. You will also be responsible for clinic management and managing the shop floor process to ensure the department is well equipped for customer's needs.

Working in close partnership with an Optometrist you will also coach and develop your team so being confident in coaching others will be key to this role. Due to the fast-paced nature of this role and the different responsibilities you will need to be organised and able to manage your time effectively You'll be: A fully qualified dispensing optician registered with the GOC On track to meet the statutory points requirement for CPD Confident in coaching others Able to provide excellent customer and patient care Driven and ambitious to ensure the department meets its targets You'll have proven leadership skills in a fast paced Optics environment Organised and able to manage your time effectively

You will also get an excellent benefits package including:

• Discretionary company bonus
• Company pension up to 7% matched
• 15% colleague discount in store and online.
• Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas.
• Your professional indemnity insurance
• GOC fees paid
• CET package
• Flexible working patterns in accordance with 7 days opening
• Asda Allies Inclusion Networks - helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.