Optical Assistant

JR United Kingdom; Southampton; On-site; GBP 25,000 - 27,000; Full time

Job summary

A leading company in optical retail is seeking an enthusiastic Optical Assistant for their Egham location. This role involves customer service, dispensing lenses, and maintaining a welcoming environment while participating in professional development opportunities. Ideal candidates will have previous optical experience and strong communication skills.

Benefits

Participation in Front of House Development course

Hands-on workshops and training

Networking opportunities

Qualifications

• Experience in dispensing single focus, multi-focal, and contact lenses required.
• Strong IT skills and excellent communication are essential.

Responsibilities

• Greet customers warmly and provide excellent service.
• Assist customers in selecting frames, lenses, and optical products.
• Dispense single focus, multi-focal, and contact lenses.

Skills

Customer service

Communication

Attention to detail

Organizational skills

IT skills

Education

Experience in optical retail

Job description

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Optical Assistant Egham, TW20 9H

Salary up to £25,708.80 per annum (rising to £26,644.80 once you complete our Front of House Development course). We are looking for an experienced Optical Assistant to join our team in Egham, working 5 days a week (Monday to Saturday, 9am – 5:30pm).

At Bayfields Opticians and Audiologists, we are an independent business that values local relationships and customer choice. We strive to provide obsessively great service, utilizing the latest diagnostic equipment, contact lenses, spectacle lenses, and fashionable frames.

As our Optical Assistant, you will be the first point of contact for clients, greeting them in person or over the phone with a friendly smile. You will listen to their needs, work closely with the team to find the best solutions, and ensure a high level of service throughout their journey with us. Experience in dispensing single focus, multi-focal, and contact lenses is required. Strong IT skills and excellent communication are essential to build relationships with clients and team members.

Key Responsibilities:

• Greet customers warmly and provide excellent service
• Assist customers in selecting frames, lenses, and optical products
• Dispense single focus, multi-focal, and contact lenses
• Schedule appointments and manage bookings
• Maintain product displays and store presentation
• Handle administrative tasks such as payments and orders

What We’re Looking For:

• Excellent customer service and communication skills
• Interest in eye care and eyewear
• Attention to detail and organizational skills
• Ability to work independently and as part of a team
• Previous experience in optical retail

What We Offer:

We provide a supportive, fun, and professional environment, including participation in our Front of House Development course. This training covers client journey, contact lenses, eye anatomy, spectacle frames, and lenses, along with hands-on workshops and networking opportunities. You will also learn about audiology and visit Zeiss Offices in Birmingham to explore their lenses. The program concludes with practical application in a learning practice under guidance.

If you are enthusiastic, customer-focused, and seeking a rewarding role, we would love to hear from you!