Optical Assistant

Hooson & Stuttard Eyecare; Littleborough; On-site; GBP 18,000 - 22,000; Full time

Job summary

Hooson & Stuttard Eyecare in Littleborough (Greater Manchester) is seeking a friendly, organised Optical Assistant with dispensing experience for a 6-12 month fixed-term contract. You will join a welcoming, professional independent practice focused on excellent patient care and a warm patient experience from first contact.

You will work with our optometrists and dispensing team to welcome patients, manage appointments, assist with frame selection, handle collections and general optical queries,

Qualifications

• Strong interpersonal and customer service skills.
• Experience in an optical practice is advantageous.
• Comfortable with practice computers and systems.
• Ability to manage appointments and front-of-house duties.
• Willingness to support varied tasks in the practice.

Responsibilities

• Welcoming patients and managing appointments.
• Providing front-of-house and telephone support.
• Assisting patients with frame selection.
• Processing orders and maintaining patient records.
• Taking payments and day-to-day administration.
• Helping keep the practice organised and running smoothly.
• Supporting the wider team wherever needed.

Skills

Interpersonal skills

Customer satisfaction

Communication skills

Attention to detail

Teamwork

Willingness to learn

Tools

POS systems

Job description

Company Description Hooson & Stuttard Eyecare is an independent, family‑owned ophthalmic practice committed to delivering up-to-date professional eye care and a wide range of eyewear at fair, non–high‑street prices. Located in the centre of Littleborough, in the Northwest of England, the practice offers comprehensive services in a welcoming, community‑focused environment. Customers can choose from an extensive selection of budget and designer frames suitable for all ages. The combination of professional care, accessible pricing, and attentive before‑and‑after service has helped build a loyal patient base that returns regularly.

Optical Assistant – 12-Month Fixed-Term Contract

Littleborough, Greater Manchester

We’re looking for a friendly, organised and customer‑focused Optical Assistant with Dispensing experience to join our independent practice in Littleborough on a 6-12-month fixed-term contract.

This is a great opportunity for someone who enjoys working with people and wants to be part of a welcoming, professional practice where excellent patient care is at the heart of what we do.

The Role

Working alongside our optometrists and dispensing team, you’ll help ensure our patients receive a warm welcome and a great experience from the moment they contact the practice.

Your responsibilities will include:

• Welcoming patients and managing appointments
• Providing excellent front‑of‑house and telephone support
• Assisting patients with frame selection
• Supporting spectacle collections, adjustments and general optical queries
• Processing orders and maintaining accurate patient records
• Taking payments and assisting with day‑to‑day practice administration
• Helping keep the practice organised, professional and running smoothly
• Supporting the wider team wherever needed
  

About You

Previous experience in anoptical practice would be an advantage, but we’re also happy to consider someone with strong customer service or healthcare experience and the right attitude.

We’re looking for someone who is:

• Warm, approachable and confident dealing with patients
• Reliable and well organised
• Comfortable working as part of a small team
• Professional with excellent attention to detail
• Confident using computers and practice systems
• Willing to learn and get involved in all aspects of the practice
  

What we offer

• Friendly, supportive independent practice
• Market ratesbased on experience
• Training and support where required
• Varied role with plenty of patient interaction
• Based inLittleborough, Greater Manchester

Qualifications

• Candidates should possess strong Interpersonal Skills and a focus on Customer Satisfaction to build trusting relationships with patients and ensure a positive experience.
• Candidates should have clear and professional Communication skills to explain eye care procedures, product options, and aftercare guidance in an understandable way.
• Candidates should demonstrate basic knowledge or an interest in Optometry to support clinical activities such as pre‑screening and to understand the products and services offered.
• Candidates should possess excellent Customer Service skills to manage appointments, handle inquiries, and assist patients with frame and lens choices.
• Additional beneficial qualifications include prior experience in optical or healthcare settings, comfort with point‑of‑sale and practice management systems, attention to detail, and the ability to work collaboratively in a small team environment.
• A willingness to learn, flexibility to support varied tasks in the practice, and a professional, patient‑centered approach are essential.