Delivery Manager – Airline Operations Platform

EasyJet Plc; Luton; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Bonus up to 20%

25 days holiday

Share schemes (BAYE, SAYE)

Life Insurance

Work Away Scheme

Flexible benefits

Staff travel benefits

Job summary

easyJet is transforming Airline Operations with modern product-led technology and data-driven capabilities. The Delivery Manager will drive delivery cadence across a complex portfolio of operational products, balancing platform and mission priorities in a 24/7 live environment.

You will lead sprint rituals, manage dependencies, and ensure that commitments are realistic and visible while coordinating vendor activity and escalating risks early.

Qualifications

• You thrive in fast-paced, high-volume environments with a passion for lean, agile delivery.
• Proven tech delivery experience managing delivery or squads in complex tech ecosystems.
• Platform-as-a-Product mindset and prioritising reuse over rebuild.
• Dependency and vendor management with accountability for dates and quality.
• Operational guard-rails for transitioning technical changes into 24/7 live environments.
• Influential leadership without direct line-management authority.
• Clear communication, able to deliver difficult messages constructively.
• Proficient with Jira, Azure DevOps, Confluence, and ITSM tools.

Responsibilities

• Own the sprint delivery system across multiple capability chapters.
• Protect the commitment between Platform and Mission Product Managers.
• Track and sequence high-dependency third-party vendor commitments.
• Coordinate safe deployment into a live 24/7 environment with readiness checks.
• Define and report on flow metrics to eliminate delivery blockages.

Job description

Ready to keep Europe’s leading airline flying?

At easyJet, we are transforming Airline Operations through modern product-led technology, automation, data, and AI-enabled capabilities. The Airline Operations Platform is the beating heart of this transformation, owning the mission-critical crew, flight planning, network control, and engineering systems (AIMS, TOPS, LIDO, and AMOS) that keep our planes in the sky.

We are looking for a sharp, proactive Delivery Manager to sit at the intersection of our platform squads and operational missions. In this role, you won't just track tasks—you will champion predictability, master dependency management, and ensure that high-impact software changes reach our 24/7 live operation safely.

What You’ll Do (The Role)

As a Delivery Manager, you will lead through influence to run the delivery cadence across a complex portfolio of operational products.

• Master the Cadence: Own the sprint delivery system (backlog refinement, planning, stand-ups, and reviews) across multiple capability chapters like Data Availability, API Integration, and Automation.
• Protect the Commitment: Act as the honest interface between Platform and Mission Product Managers. You will ensure what we commit to is realistic, visible, and strictly honoured.
• Manage the Critical Path: Track, manage, and sequence high-dependency third-party vendor commitments, turning assumptions into reliable dates.
• Ensure Operational Readiness: Coordinate safe deployment into a live 24/7 environment—making sure testing, supportability, documentation, and callout cover are fully locked in before going live.
• Drive Continuous Improvement: Define and report on flow metrics (predictability, throughput) to systematically eliminate recurring delivery blockages rather than working around them.

What We Are Looking For (Key Skills)

You thrive in fast-paced, high-volume environments and have a passion for lean, agile delivery.

Proven Tech Delivery: Experience managing delivery or squads in a complex technology ecosystem with competing priorities.

• Platform-as-a-Product Mindset: Deep understanding of modern product/platform frameworks, treating internal teams as customers and prioritising "reuse over rebuild".
• Dependency & Vendor Champion: Exceptional track record of mapping complex cross-functional risks and holding external suppliers accountable to dates and quality.
• Operational Guard: Experience transitioning technical changes safely into 24/7 live environments.
• Influential Leader: The ability to align and motivate multi-disciplinary squads without direct line-management authority.
• Candid Communicator: Comfortable building strong relationships and delivering unwelcome or high-stakes messages early, clearly, and constructively.
• Tooling: Proficient with Jira, Azure DevOps, Confluence, and ITSM tools.

Bonus Points (Desirable)

• Experience within aviation, airline operations, or transport environments.
• Familiarity with critical airline systems like crew management or flight planning.
• A grounding in service management frameworks (like ITIL).

Why Join easyJet?

You will be joining a cultural transformation where data and technology directly impact millions of travellers every day. This role offers the autonomy to shape modern delivery practices, collaborate with top-tier technical architects, and play a direct part in our operational excellence.

We offer a flexible hybrid working model, but due to the nature of a live airline operation, some flexibility around release windows or disruption events is part of the journey.

“Please note that this role does not meet the criteria for visa sponsorship, and we are therefore unable to consider applicants who require sponsorship to work in the UK.”

We operate a hybrid working policy of 2-3 days a week spent with colleagues.

Location & Hours of Work

We operate a hybrid working policy of 40% of the month spent with colleagues.

What you’ll get in return:

At easyJet, we pride ourselves on a vibrant and inclusive workplace culture that supports and rewards innovation and excellence.

What you’ll get in return

• Up to 20% bonus
• 25 days holiday
• BAYE, SAYE & Performance share schemes
• Life Insurance
• Work Away Scheme
• Flexible benefits package
• Excellent staff travel benefits

Reasonable Adjustments

At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at [e-mail].

We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation