Ops Services Dispatcher

Anglian Water; Lincoln; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Private health care

Virtual GP service for you and your 16

Double-matched pension scheme

Generous annual leave

Bonus scheme

Flexible benefits to support your well

Job summary

Anglian Water is seeking an Ops Services Dispatcher to join our Customer Services Teams in Lincoln. You will schedule work for field resources, liaise with customers and technicians, and ensure timely delivery of services while maintaining high standards of customer care.

The role offers 37 hours per week, full-time permanent employment with hybrid working, training support, and a comprehensive benefits package including private healthcare, pension, and generous annual leave.

Qualifications

• Good administration skills, with the ability to handle multiple tasks and work under pressure.
• Ability to work independently and as part of a team, demonstrating initiative and accountability.
• Excellent communication skills to effectively liaise with various stakeholders, including customers and technicians.
• Ability to prioritise tasks and manage time efficiently.
• A flexible and adaptable approach to respond to changing circumstances and meet tight deadlines.

Responsibilities

• Organise and prioritise tasks based on priority and resource availability
• Ensuring efficient allocation of resources and meeting customer expectations.
• Coordinate with internal and external stakeholders, including customers and technicians, to ensure work is carried on time
• Make informed decisions and adapt schedules in response to changing circumstances.
• Collaborate with team members to optimise resource allocation
• Maintain accurate records and documentation related to work scheduling and resource allocation.

Skills

Administration

Communication

Multitasking

Teamwork

Job description

We are looking for people interested in becoming an Ops Services Dispatcher in our Customer Services Teams.

Location: Enterprise House, Lincoln

Job Type: Full-Time, Permanent, 37 hours per week.

Salary - £26,000

Opportunity for hybrid working

Private health care

Virtual GP service for you and your household

Double-matched pension scheme

Generous annual leave

Our Ops Services Dispatchers are based in the following teams:

Water Networks

Working hours: Between 07:00 and 21:30 Monday to Sunday on a shift rota

Water Recycling Networks

Working hours: Between 07:00 and 21:30 Monday to Sunday on a shift rota

Water Recycling Operations

Working hours: Between 06:30 and 21:00 Monday to Friday, Saturday & Sunday 06:30 to 16:15 on a shift rota

Water Supply

Working hours: Shifts vary between 07:00 and 17:00 Monday to Friday on a 5 week rotation

Are you looking to join a team who can offer excellent career progression opportunities?

You will be responsible for effectively scheduling work to our field resources. Your role will involve taking charge of the scheduling for your assigned area, ensuring all necessary work is completed. Additionally, you will actively liaise with both internal and external stakeholders, including customers and technicians, to optimise operations and deliver exceptional customer service.

What will I be doing?

• Organise and prioritise tasks based on priority and resource availability
• Ensuring efficient allocation of resources and meeting customer expectations.
• Coordinate with internal and external stakeholders, including customers and technicians, to ensure work is carried on time
• Make informed decisions and adapt schedules in response to changing circumstances.
• Collaborate with team members to optimise resource allocation
• Maintain accurate records and documentation related to work scheduling and resource allocation.

What does it take to be a dispatcher?

• Good administration skills, with the ability to handle multiple tasks and work under pressure.
• Ability to work independently and as part of a team, demonstrating initiative and accountability.
• Excellent communication skills to effectively liaise with various stakeholders, including customers and technicians.
• Ability to prioritise tasks and manage time efficiently.
• A flexible and adaptable approach to respond to changing circumstances and meet tight deadlines.

New to planning? Don't worry, we provide a full training and mentoring package to guide you through your new career

• Fully paid 1 weeks classroom-based training, alongside a cohort of fellow new planners, with our dedicated training team.
• Followed by a full mentoring programme with experienced planners.
• Ongoing support from Team Leaders and colleagues.

What hours will I work?

• You will be working 37 hours per week, your shifts will vary between 7:00 am and 9:30pm, involving various shifts.
• Weekend work will be required.

As a valued employee, you'll be entitled to:

• Personal private healthcare
• Life cover (up to 8 x salary)
• Personal accident cover (up to 5 x salary)
• 25 days annual leave - rising with length of service and the ability to buy more

• Excellent family friendly policies, such as 26 weeks full pay for maternity / adoption leave, as well as 4 weeks paternity / partner pay. Opportunity for shared parental pay.
• Bonus scheme
• Flexible benefits to support your wellbeing and lifestyle.

Inclusion Community

Our customers come from a wide range of backgrounds, and we think our workplace should reflect that. We are committed to making sure all our colleagues feel they belong and are supported to succeed. We have an active Inclusion Community which is a place for anyone interested in diversity and inclusion to connect. We encourage all our employees to get involved in our Inclusion Community, which celebrates our different backgrounds and experiences. The more our workplace reflects our customers, the better service we can provide for them.

Start date: 30th November 2026

Closing date: 6th October 2026

Interviews: 14th - 20th October 2026

#loveeverydrop