OPI Interpreter Recruiter

LanguageLine Solutions; Greater London; On-site; GBP 26,000 - 34,000; Full time

Job summary

LanguageLine Solutions in London is seeking an OPI Interpreter Recruiter to ensure timely recruitment of freelance, home-based telephone interpreters in line with business needs and quality standards.

You will manage a six-stage recruitment process with UK and US teams, source candidates for rare languages, conduct initial telephone interviews and English tests, and coordinate DBS checks and joining paperwork. This role is target-driven with data reporting and GDPR compliance.

Qualifications

• Educated to A Level standard or equivalent.
• Exposure to busy/high pressure role.
• Remains calm and focused under pressure.
• Multi-tasking and comfortable in busy role.
• Process driven with strong attention to detail.
• Proactive and innovative approach.
• Independent worker willing to take responsibility.
• Telephone interviewing skills.
• A solid understanding of recruitment procedures.
• Strong excel skills.
• Establish credibility with freelance interpreter base.

Responsibilities

• Take candidates through a six-stage recruitment process with UK and US teams.
• Source candidates meeting criteria to become freelance OPI Interpreters, including rarer languages.
• Conduct initial over-the-phone interviews and English Language Tests.
• Coordinate language-specific Skills Assessments with candidates.
• Liaise with candidates for DBS checks and joining paperwork.
• Record candidate progress in Taleo and other tracking tools.
• Produce weekly and monthly recruitment progress reports.
• Work to monthly recruitment targets and adhere to GDPR and data security policies.

Skills

Excel

Telephone interviewing

Independent worker

Attention to detail

Education

A Level or equivalent

Degree level standard or equivalent

Tools

Taleo

Job description

Exciting career opportunities in the language access industry are waiting for you at LanguageLine Solutions. Whether you work in the corporate office, in one of our satellite offices, at our Interpreting Call Centers, or work from home, you can help make a difference in someone’s life every second of every day.

Job Description Position: OPI Interpreter Recruiter Department: OPI/VRI Reports to: Recruiter Team Leader Location: Head Office, 5th Floor, Queen Elizabeth House, 4 St Dunstan’s Hill, London, EC3R 8AD LanguageLine’s UK operation is part of the worldwide LanguageLine Solutions group with global headquarters in California and European headquarters in London. Over its 30-year history, LanguageLine Solutions ensures the best interpreting and translation services available in the industry.

Main Job Purpose To ensure the timely recruitment of freelance, home-based telephone interpreters in accordance with business requirements and to an agreed quality standard.

Specific Tasks

• To work in conjunction with the UK and LanguageLine Solutions US teams to take candidates through a six stage recruitment process
• Sourcing candidates who meet designated criteria to become freelance OPI Interpreters. This may require creativity and innovation when searching for rarer languages
• To carry out initial over the phone interviews and English Language Tests to ensure candidates meet the relevant criteria to be put forward for the assessment process
• Find out availability from candidates to undertake the Interpreter Skills Assessment which takes place in their target language
• Respond to correspondence from both interpreters and colleagues on the US team relating to applications and provide necessary information to all parties
• Liaise with candidates to conduct Disclosure and Barring Service Checks and ensuring all relevant paperwork is issued and completed
• Ensure candidates complete all relevant paperwork and joining requirements for the New Hire Orientation
• To record all data relating to candidates progress through the six stage process on Taleo our internal recruitment database and tracking spreadsheets
• Produce weekly and monthly reports on recruitment progress
• Work in targeted environment with monthly recruitment targets
• Assisting with any other ad-hoc duties which may be required by the department
• Take personal responsibility for ensuring that personal information is used fairly and lawfully within GDPR guidelines, report any personal data security incidents immediately and abide by the Information Security Policy detailed in the Staff Handbook
• Any other duties appropriate to the position

Person Specification

- Essential

• Educated to A Level standard or equivalent
• Exposure to busy/high pressure role
• Remains calm and focused under pressure
• Multi-tasking and comfortable in busy role
• Process driven with strong attention to detail
• Proactive and innovative approach
• Independent worker willing to take responsibility
• Telephone interviewing skills
• A solid understanding of recruitment procedures
• Strong excel skills
• Establish credibility with freelance interpreter base

- Desirable

• Educated to degree level standard or equivalent
• Three years recruitment experience

Equal Opportunity Employer.

All qualified applicants will receive consideration for employment and will not be discriminated against based on race.

color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

Compliance with Disability Laws.

It is the policy of LanguageLine that qualified individuals with disabilities not be discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment.

It is also our policy to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process.

We are prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship.

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

41 CFR 60-I.35(c)

Important Notice to Candidates:

There may be LanguageLine imposters on some recruiting platforms, so be aware of the following: LanguageLine does not use Telegram or any other instant messaging platforms to conduct correspondence or interviews with candidates during our recruitment process.

LanguageLine never requests applicants or new hires to provide any payment to establish an applicant portal or for any other purpose as part of our onboarding/hiring process for the purchase of equipment or otherwise.

We are fanatical about people understanding people. We strive to improve the world and empower relationships one word at a time. Our clients, colleagues, and the communities we serve together are our inspiration and the key to success. Excellence is our non-compromising obligation. We learn from each other and are enriched by the diversity of people, thought, and culture. We are united in our differences. We are passionate about seeing people smile when they are understood and are committed to innovation to create more smiles. We make a difference in people’s lives every day. We help to ensure justice, save lives, welcome newborns, and build futures. This is the experience we live for.