Operations Training Manager DMC

JR United Kingdom; City Of London; On-site; GBP 45,000 - 48,000; Full time

Job summary

A leading organisation based in London is seeking an Operations Training Manager to enhance its Groups division's productivity and efficiency. This pivotal role involves overseeing daily operations, mentoring a dynamic team, and implementing innovative strategies to ensure exceptional service delivery and operational success.

Qualifications

• Proven experience in operations management, inbound travel.
• Knowledge of Tour Plan essential.
• Strong leadership and people management skills.

Responsibilities

• Overseeing daily operations of the Groups department.
• Developing operational strategies to enhance productivity.
• Training and supporting the operations team.

Skills

Leadership

Analytical Skills

Problem Solving

Project Management

Interpersonal Skills

Education

Experience in Operations Management

Knowledge of Tour Plan

Job description

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Operations Training Manager DMC, london (city of london)

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Client:

Location:

london (city of london), United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

16.06.2025

Expiry Date:

31.07.2025

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Job Description:

Our client, a dynamic and forward-thinking organisation based in the heart of London, is currently seeking an Operations and Training Manager to join their thriving Management team.

This full-time position offers a competitive salary range of £45,000 to £48,000, along with a comprehensive benefits package and exceptional opportunities for career growth and development.

As the Operations and Training Manager for an INBOUND DMC, you will play a pivotal role in overseeing and optimising the day-to-day operations of the department.

Your primary responsibility will be to ensure the smooth and efficient functioning of the Groups division, while implementing strategies to enhance productivity, streamline processes, and drive overall success through training and learning of the TOUR PLAN system.

The ideal candidate for this position will possess a proven track record of success in operations management within a DMC with TOUR PLAN knowledge. Have a deep understanding of group dynamics and a passion for delivering an exceptional service to clients and your team.

You will be a natural leader, with the ability to inspire and motivate teams, foster collaboration, and maintain a positive and productive work environment.

Key responsibilities of the Operations Manager Groups role include:

• Overseeing the daily operations of the Groups department, ensuring efficient resource allocation and optimal performance
• Developing and implementing operational strategies and policies to enhance productivity and efficiency
• Monitoring and analysing key performance indicators (KPIs) to identify areas for improvement and implement corrective measures
• Managing and mentoring a diverse team of professionals, providing guidance, support, and opportunities for growth and development
• Fostering a culture of continuous improvement, encouraging innovation and embracing change
• Training and supporting the operations team.

You should possess the following qualifications and skills:

• Proven experience in operations management, inbound travel with knowledge of Tour plan essential.
• Strong leadership and people management skills, with the ability to build and motivate high-performing teams
• Excellent analytical and problem-solving abilities, with a data-driven approach to decision-making
• Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels
• Strong project management skills, with the ability to prioritise tasks, meet deadlines, and manage multiple projects simultaneously

Our client is committed to fostering a diverse and inclusive workplace and welcomes applications from all qualified candidates.

Don't miss this chance to join a leading organisation in London and take your career to new heights as an Operations Manager Groups. Apply now and embark on an exciting journey of growth and success!

• Location: London
• Employment Type: Full-time