Operations Training Manager DMC

JR United Kingdom; London; On-site; GBP 45,000 - 48,000; Full time

Job summary

A dynamic and forward-thinking organization in London seeks an Operations and Training Manager. This pivotal role involves optimizing operations, leading teams, and driving success through training with the TOUR PLAN system. The ideal candidate will have a proven track record in operations management within a DMC and possess strong leadership and analytical skills.

Qualifications

• Proven experience in operations management within inbound travel.
• Knowledge of Tour Plan is essential.
• Strong leadership and team management skills.

Responsibilities

• Overseeing daily operations of the Groups department.
• Developing operational strategies and policies.
• Managing and mentoring a diverse team of professionals.

Skills

Leadership

Analytical skills

Problem-solving

Communication

Project management

Job description

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Our client, a dynamic and forward-thinking organisation based in the heart of London, is currently seeking an Operations and Training Manager to join their thriving Management team.

This full-time position offers a competitive salary range of £45,000 to £48,000, along with a comprehensive benefits package and exceptional opportunities for career growth and development.

As the Operations and Training Manager for an INBOUND DMC, you will play a pivotal role in overseeing and optimising the day-to-day operations of the department.

Your primary responsibility will be to ensure the smooth and efficient functioning of the Groups division, while implementing strategies to enhance productivity, streamline processes, and drive overall success through training and learning of the TOUR PLAN system.

The ideal candidate for this position will possess a proven track record of success in operations management within a DMC with TOUR PLAN knowledge. Have a deep understanding of group dynamics and a passion for delivering an exceptional service to clients and your team.

You will be a natural leader, with the ability to inspire and motivate teams, foster collaboration, and maintain a positive and productive work environment.

Key responsibilities of the Operations Manager Groups role include:

• Overseeing the daily operations of the Groups department, ensuring efficient resource allocation and optimal performance
• Developing and implementing operational strategies and policies to enhance productivity and efficiency
• Monitoring and analysing key performance indicators (KPIs) to identify areas for improvement and implement corrective measures
• Managing and mentoring a diverse team of professionals, providing guidance, support, and opportunities for growth and development
• Fostering a culture of continuous improvement, encouraging innovation and embracing change
• Training and supporting the operations team.

You should possess the following qualifications and skills:

• Proven experience in operations management, inbound travel with knowledge of Tour plan essential.
• Strong leadership and people management skills, with the ability to build and motivate high-performing teams
• Excellent analytical and problem-solving abilities, with a data-driven approach to decision-making
• Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels
• Strong project management skills, with the ability to prioritise tasks, meet deadlines, and manage multiple projects simultaneously

Our client is committed to fostering a diverse and inclusive workplace and welcomes applications from all qualified candidates.

Don't miss this chance to join a leading organisation in London and take your career to new heights as an Operations Manager Groups. Apply now and embark on an exciting journey of growth and success!

• Location: London
• Employment Type: Full-time