Operations & Training Delivery Lead

HASI; Omagh; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Holiday entitlement including Bank/Hol

Job summary

Health & Safety International Ltd (HASI) in Omagh is seeking an experienced Operations Manager to lead the day-to-day running of the business, coordinating training delivery, consultancy projects, resources and client service.

You will manage schedules, liaise with clients and senior management, oversee trainers and staff, and ensure ISO 45001 compliance, quality assurance, and efficient administrative processes as the company grows.

Qualifications

• Proven experience in operations, office or business management.
• Strong organisational skills and ability to manage multiple priorities.
• Excellent communication with clients and colleagues.
• Ability to make quick, confident decisions under pressure.
• Experience leading and supervising a small team.
• Willingness to travel occasionally and drive as needed.
• Experience in construction, health and safety, or training sectors.
• Knowledge of industry cards (CSCS, CSR) and accreditation requirements.
• Familiarity with ISO management systems (ISO 45001, ISO 9001).
• Experience using training administration software or LMS.

Responsibilities

• Oversee day-to-day operations, scheduling and delivery of training and consultancy.
• Act as a key client contact, ensuring high standards of customer service from enquiry to completion.
• Coordinate trainers, consultants and materials, managing venues, equipment and course logistics.
• Support quality assurance and compliance across accredited and non-accredited training.
• Manage bookings, invoicing, records and reporting processes.
• Assist with quotations, proposals and tenders for new and existing clients.
• Support recruitment, onboarding and day-to-day staff management.
• Monitor health, safety and quality standards per ISO 45001.
• Identify opportunities to improve operational efficiency and systems.

Skills

Leadership

Org. skills

Communication

Decision making

Team supervision

Microsoft Office

Scheduling systems

Strategic thinking

Travel ready

LMS familiarity

Driver's licence

Experience in construction/training

CSCS/CSR knowledge

ISO management systems

Management qualification

Education

Bachelor's degree in business/management

Tools

LMS software

Job description

Health & Safety International Ltd (HASI) in Omagh is seeking an experienced Operations Manager to lead the day-to-day running of the business, coordinating training delivery, consultancy projects, resources and client service.

You will manage schedules, liaise with clients and senior management, oversee trainers and staff, and ensure ISO 45001 compliance, quality assurance, and efficient administrative processes as the company grows.