Operations Technician

SRG; Tees Valley; On-site; GBP 26,000 - 33,000; Full time

Job summary

SRG is seeking an Operations Technician for their site in Sedgefield. This permanent role supports daily site operations, safety, quality and regulatory compliance in a busy, technical environment.

You will coordinate maintenance, assist with documentation, and help drive continuous improvement while working with multiple teams across buildings. The role requires a proactive, organised individual with strong communication skills and proficiency in MS Office.

Qualifications

• Experience in operational, technical, laboratory, facilities or admin environments.
• Strong organisational and coordination skills.
• Excellent communication with a wide range of stakeholders.
• Proficient in MS Office, especially Excel and Outlook.
• Ability to work independently and take ownership.

Responsibilities

• Support day-to-day site operations and facilities activities.
• Coordinate maintenance, servicing and contractor visits.
• Schedule activities to minimise disruption to projects.
• Maintain asset records and support quality reporting.
• Help with QMS documentation and change control.
• Assist with SHE processes and incident tracking.
• Provide updates to large stakeholder groups as needed.

Skills

Organisational skills

Coordination

Communication skills

Microsoft Office

Problem solving

Tools

D365

SharePoint

MS Office

Job description

Operations Technician

Permanent Sedgefield 26,409 - 32,809

About the Role

We are seeking an Operations Technician to join a busy Operations team, supporting the day-to-day running of facilities, safety, quality, and operational activities across a highly regulated technical environment.

This is a varied and fast-paced role that sits at the heart of site operations. No two days are the same. One day you may be coordinating maintenance schedules and contractor visits, the next you could be supporting quality documentation, communicating operational updates across the site, or helping to manage health and safety activities. The successful candidate will play an important role in ensuring operations run smoothly by supporting processes, systems, facilities, and people across multiple buildings and technical teams.

• An experienced laboratory technician looking for a broader operational role
• An operations coordinator or administrator from a technical environment
• A proactive STEM graduate with strong organisational skills and an interest in operations, quality, or health & safety

What You'll Be Responsible For

Operations & Facilities Support

• Support the day-to-day running of site operations activities
• Coordinate maintenance, servicing, and contractor visits across laboratories and facilities
• Work closely with technical teams to schedule activities that minimise disruption to project work
• Support asset management and maintenance activities through business systems and processes

Quality & Compliance

• Support Quality Management System (QMS) activities and document control processes
• Assist with document updates, change requests, quality records, and operational documentation
• Help ensure operational processes are followed correctly and consistently
• Maintain accurate records and support quality reporting activities

Health, Safety & Environment (SHE)

• Support delivery of health, safety, and quality improvement activities
• Assist with incident reporting, action tracking, and SHE-related processes
• Contribute to the development of a positive safety culture
• Support compliance activities and the implementation of best practice procedures

Coordination & Communication

• Provide updates and communications to large stakeholder groups when required
• Coordinate meetings, actions, schedules, and operational activities
• Work closely with technical teams, facilities management, engineering teams, contractors, and administration functions
• Build strong relationships across the organisation to help resolve operational challenges quickly and effectively

Systems & Continuous Improvement

• Use systems such as Microsoft Office and D365 to support operational activities
• Support SharePoint, document management, and operational tracking systems
• Contribute to process improvements and the development of new operational ways of working
• Help maintain the smooth and efficient running of operations across the site

About You

You are organised, confident, proactive, and enjoy working in an environment where priorities can change quickly.

You'll bring:

• Experience working in an operational, technical, laboratory, facilities, or administrative environment
• Strong organisational and coordination skills
• Confidence working independently and taking ownership of tasks
• Excellent communication skills and the confidence to engage with a wide range of stakeholders
• Strong Microsoft Office skills, particularly Excel and Outlook
• A practical, common-sense approach to problem solving
• The ability to prioritise effectively and remain calm under pressure

Desirable (but not essential):

• Experience with Quality Management Systems (QMS)
• Exposure to D365 or similar business systems
• IOSH, NEBOSH, or Health & Safety knowledge
• Experience working within laboratory, scientific, engineering, manufacturing, or regulated environments
• Understanding of facilities management, maintenance coordination, or operational support activities

Why Join Us?

• Opportunity to work in a dynamic and varied operational role
• Exposure to quality, health & safety, facilities, and operational management activities
• Excellent development opportunity for someone looking to broaden their experience
• Collaborative and supportive team environment
• Competitive salary ( 26,409 - 32,809)

Location & Working Pattern

• Based on-site in Sedgefield
• Full-time permanent position
• Primarily supporting operational activities across multiple site buildings

The Opportunity

This role is ideal for someone who enjoys variety, takes ownership, and likes being the person who helps keep things running smoothly. Whether you're coming from a laboratory, facilities, operations, quality, or technical administration background, you'll have the opportunity to develop a broad operational skillset while making a genuine impact across the site.