Operations Team Leader - West Region, UK

Arjo; Bridgend, Highweek; Remote; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Uniform

Company van

Job summary

Arjo is seeking an Operations Team Leader to provide day-to-day leadership across Bridgend and Newton Abbot depots, and field-based teams. The role focuses on driving performance, safety, and service delivery in a busy rental operations environment.

You will coach staff, manage KPI targets, and coordinate daily activities, ensuring stock, maintenance, and warranty processes meet company standards. A full UK driving licence is required and you will participate in an on-call rota.

Qualifications

• Experience leading teams in operations, logistics, service, rental or distribution.
• Strong people management, coaching and development skills.
• Experience in operational performance and customer service delivery.
• Knowledge of Health & Safety requirements and compliance.
• Ability to prioritise workloads in a fast-paced environment.

Responsibilities

• Lead, motivate and develop depot and field-based teams.
• Ensure Health & Safety policies, procedures and safe systems of work are followed.
• Forecast rental product and stock replenishment across the region.
• Coordinate daily operations within the Regional Operations Centre.
• Monitor product quality and report issues via Trackwise.
• Investigate quality complaints and implement corrective actions.
• Oversee maintenance and repairs of rental equipment.
• Build relationships with customers and resolve operational issues.
• Participate in the Team Leader on-call rota outside normal hours.

Skills

Team leadership

People management

Operational performance

Health & Safety

Prioritisation

Problem solving

KPIs & reporting

Communication skills

IT skills

UK driving licence

Tools

Trackwise

Microsoft Office

Job description

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At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

Position: Operations Team Leader

Location: Field based from our Bridgend and Newton Abbot depots

Job type: Full Time, Permanent

Work Schedule: Monday to Friday, 39 hours per week

As an Operations Team Leader, you will provide day-to-day leadership, coaching and support to depot and field-based colleagues, ensuring Rental Operations consistently meets and exceeds customer expectations.

You will play a key role in ensuring the efficient operation of the Regional Operations while supporting service delivery across your designated region. Working closely with the Rental Operations Manager, you will drive performance, maintain compliance and help create a culture of continuous improvement.

Key Responsibilities

• Leading, motivating and developing both depot and field-based teams.
• Ensuring all Health & Safety policies, procedures and safe systems of work are followed.
• Supporting Rental product forecasting and stock replenishment across the region.
• Managing and coordinating daily operational activities within the Regional Operations Centre.
• Monitoring product quality and reporting issues through the Trackwise system.
• Investigating quality complaints and implementing effective corrective actions.
• Managing equipment damage reporting and providing detailed management information as required.
• Ensuring warranty repairs are accurately captured and reported.
• Overseeing equipment decontamination in line with infection prevention and control standards.
• Managing holiday planning and resource allocation to maintain service levels.
• Reviewing and approving overtime claims in line with departmental budgets.
• Maintaining high standards of depot and vehicle housekeeping.
• Ensuring waste disposal processes comply with legal and company requirements.
• Managing spare parts inventory to balance availability and cost efficiency.
• Setting and monitoring team KPIs to drive operational performance.
• Coaching and developing colleagues using SMART objectives and development plans.
• Overseeing preventative maintenance servicing and repairs of rental equipment.
• Building strong relationships with customers and resolving operational issues effectively.
• Participating in the Team Leader on-call rota to support regional operations outside normal working hours.

Skills and Experience

• Previous experience leading teams within an operational, logistics, service, engineering, rental or distribution environment.
• Strong people management, coaching and team development skills.
• Experience managing operational performance and customer service delivery.
• Knowledge of Health & Safety requirements and a commitment to compliance.
• Ability to prioritise workloads and manage competing demands in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Experience working with KPIs, operational reporting and continuous improvement initiatives.
• Excellent communication and stakeholder management skills.
• Strong IT and administrative capabilities.
• Full UK driving licence.

What we will offer in return

You will support ourvision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognize and value our global employees. You will have our full support, training and opportunities for professional development, along with competitive package. We will provide as well as uniform & access to a company van.

Why diversity matters to us

At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, whichmeans building a more diverse, equitable,inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mindset that values the uniqueness of all our people.

Arjois proud to be Disability Confident Committed, demonstrating our dedication to inclusive employment practices. If you require any reasonable adjustments for the interview please do request via the application process. We have pledged to Armed Forces Covenant, supporting those who serve or have served in the armed forces. As a member of the Mental Health Charter, we are committed to promoting mental well-being in the workplace. Additionally, we are honoured to be recognized as a Great Place to Workin 2025 and 2026, reflecting our commitment to creating a positive and rewarding workplace for all.

Due to the nature of this role, the successful applicant will be required to undertake an Enhanced DBS check prior to commencing employment.

Please be aware that by applying for this role, you are giving Arjo permission to store your information.

About Arjo

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.