Head of Customer Service

Arjo; Luton; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Competitive package

Training & development

Job summary

Arjo in the United Kingdom is seeking a Head of Customer Services to lead the UKI Customer Service function from its Luton location, driving service excellence through performance and insight to enhance customer outcomes and operational effectiveness.

The role will oversee customer service operations, order management, customer support planning, deliveries and issue resolution, with a strong emphasis on change, continuous improvement and a customer-first mindset across a diverse organisation.

Qualifications

• Experience leading high-performing customer service teams.
• Strong customer-first focus with commercial awareness.
• Ability to drive change and improve processes.

Responsibilities

• Lead and develop the Customer Service team to a high-performing, customer-focused culture.
• Provide coaching and development support to team members.
• Own analytics insight and governance for operational excellence.
• Lead delivery of customer administration and business support processes.
• Drive automation and best practices across UKI.
• Improve Customer Service performance and insights.

Job description

Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

Job Title: Head of Customer Service

Location: Luton

Job Type: Full time, Permanent

We are pleased to advertise an exciting opportunity for a Head of Customer Services, based at Morton House, our Head Office.

The new role will be reporting to the UKI Managing Director and a member of the Senior Leadership Team. The newly created position of Head of Customer Services will be responsible for leading the UKI Customer Service function to drive Service Excellence through performance & Insight to enhance customer outcomes and operational effectiveness. The successful candidate will lead customer service operations, order management, customer support planning, deliveries and customer issue resolution. The role will also drive continuous improvement, automation and best practice to optimise the customer experience throughout the entire customer journey.

We are looking for an inspirational and experienced leader who combines strategic thinking with strong operational delivery. You will have experience of leading high-performing teams, improving complex customer service processes as well as leading in change. A strong customer-first focus, sound commercial awareness and the ability to work effectively across a diverse organization will be essential.

This is a unique opportunity to play a leading role in driving Customer Service Excellence through performance & Insight to enhance customer outcomes and operational effectiveness.

Key areas of responsibility will include:

• Lead, develop and motivate the Customer Service team, fostering a high-performing, customer-focused culture aligned with Arjo values
• Provide coaching, mentoring and development support to team members
• Take overall accountability for Customer Service analytics insight and governance to meet operational excellence
• Lead the delivery of customer administration and business support processes across the business
• Leading the development of automation and implementation of best practices across UKI
• Driving Customer Service performance and insights

What We Will Offer In Return

You will support our strategic vision and newly created Arjo Values and in return a competitivie package with full support in training and opportunities for professional development, along with competitive package.

Why diversity matters to us

At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mind‑set that values the uniqueness of all our people.

Arjo is proud to be Disability Confident Company, demonstrating our dedication to inclusive employment practices. If you require any reasonable adjustments for the interview please do request via the application process. We have pledged to the Armed Forces Covenant, supporting those who serve or have served in the armed forces. As a member of the Mental Health Charter, we are committed to promoting mental well‑being in the workplace. Additionally, we are honoured to be recognized as a Great Place to Work for 2026, reflecting our commitment to creating a positive and rewarding workplace for all.

Please be aware that by applying for this role, you are giving Arjo permission to store your information.

About Arjo

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.

For more information about Arjo visit www.arjo.com