Operations Team Leader

Arjo; Bridgend; Vor Ort; GBP 42.000 - 54.000; Vollzeit

Benefits dieser Stelle

Uniform provided

Company van

Zusammenfassung

Arjo is seeking an Operations Team Leader in the United Kingdom (Wales/Bridgend) to lead depot and field teams, drive performance and ensure excellent service delivery. You will work with the Regional Operations Manager to maintain compliance and foster continuous improvement.

Responsibilities include coaching staff, managing health & safety, stock forecasting, and KPI monitoring. A full UK driving licence and Enhanced DBS check are required; a uniform and company van are provided.

Qualifikationen

• Experience leading depot and field teams in operational/logistics environments.
• Proven ability to coach and develop staff using SMART objectives.
• Strong knowledge of Health & Safety requirements and compliance.

Aufgaben

• Lead, motivate and develop depot and field teams to meet service targets.
• Ensure all Health & Safety policies and safe work systems are followed.
• Forecast and replenish stock across the region to support service delivery.
• Coordinate daily operations within the Regional Operations Centre.
• Monitor product quality and report issues via Trackwise.
• Investigate quality complaints and implement corrective actions.
• Oversee equipment maintenance, repairs and decontamination in line with standards.
• Manage holiday planning and resource allocation to maintain service levels.
• Review overtime claims and manage costs within budgets.
• Maintain depot and vehicle housekeeping to high standards.
• Ensure waste disposal complies with legal and company requirements.
• Oversee spare parts inventory balancing availability and cost.

Kenntnisse

Team leadership

Coaching

People management

Operational performance

Customer service

Health & Safety

Stakeholder management

Problem solving

KPIs

IT skills

Tools

Trackwise

Jobbeschreibung

As an Operations Team Leader, you will provide day-to-day leadership, coaching and support to depot and field-based colleagues, ensuring Rental Operations consistently meets and exceeds customer expectations. You will play a key role in ensuring the efficient operation of the Regional Operations while supporting service delivery across your designated region. Working closely with the Rental Operations Manager, you will drive performance, maintain compliance and help create a culture of continuous improvement.

Responsibilities

• Leading, motivating and developing both depot and field-based teams.
• Ensuring all Health & Safety policies, procedures and safe systems of work are followed.
• Supporting Rental product forecasting and stock replenishment across the region.
• Managing and coordinating daily operational activities within the Regional Operations Centre.
• Monitoring product quality and reporting issues through the Trackwise system.
• Investigating quality complaints and implementing effective corrective actions.
• Managing equipment damage reporting and providing detailed management information as required.
• Ensuring warranty repairs are accurately captured and reported.
• Overseeing equipment decontamination in line with infection prevention and control standards.
• Managing holiday planning and resource allocation to maintain service levels.
• Reviewing and approving overtime claims in line with departmental budgets.
• Maintaining high standards of depot and vehicle housekeeping.
• Ensuring waste disposal processes comply with legal and company requirements.
• Managing spare parts inventory to balance availability and cost efficiency.
• Setting and monitoring team KPIs to drive operational performance.
• Coaching and developing colleagues using SMART objectives and development plans.
• Overseeing preventative maintenance servicing and repairs of rental equipment.
• Building strong relationships with customers and resolving operational issues effectively.
• Participating in the Team Leader on-call rota to support regional operations outside normal working hours.

Requirements

• Previous experience leading teams within an operational, logistics, service, engineering, rental or distribution environment.
• Strong people management, coaching and team development skills.
• Experience managing operational performance and customer service delivery.
• Knowledge of Health & Safety requirements and a commitment to compliance.
• Ability to prioritise workloads and manage competing demands in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Experience working with KPIs, operational reporting and continuous improvement initiatives.
• Excellent communication and stakeholder management skills.
• Strong IT and administrative capabilities.
• Full UK driving licence.
• Due to the nature of this role, the successful applicant will be required to undertake an Enhanced DBS check prior to commencing employment.

At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment - not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mindset that values the uniqueness of all our people.

Arjo is proud to be Disability Confident Committed, demonstrating our dedication to inclusive employment practices. If you require any reasonable adjustments for the interview please do request via the application process. We have pledged to the Armed Forces Covenant, supporting those who serve or have served in the armed forces. As a member of the Mental Health Charter, we are committed to promoting mental well-being in the workplace. Additionally, we are honoured to be recognised as a Great Place to Work in 2025 and 2026, reflecting our commitment to creating a positive and rewarding workplace for all.

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thrombo-embolism.

With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.

You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognise and value our global employees. You will have our full support, training and opportunities for professional development, along with competitive package. We will provide as well as uniform & access to a company van.