Operations Team Leader - NTS

Superdrug; Tees Valley; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

33 days holiday (38 with service)

Staff discount codes

30% discount on Superdrug Own Brand

Pension matching and bonus

Wagestream access to earned wage

Learning and development programmes

Part of AS Watson Group

Job summary

Superdrug’s Savers Stead House DC in Darlington is seeking an Operations Team Leader to oversee a night shift team on 22:00-06:00, with a 40-hour week. You will support the Shift Managers with daily operations, lead a fast-paced team, and drive consistent performance across distribution activities to ensure stock availability for over 200 stores.

This role emphasizes safety, teamwork, and continuous improvement.

Qualifications

• Ownership of people management within area of responsibility.
• Motivate, coach and develop team using training tools.
• Accountability for area KPIs and regular KPI communication.
• Review and develop processes to maximise efficiencies.
• Support Health & Safety and risk assessments for area.
• Deliver effective shift handovers to incoming team.
• Provide timely updates to the Shift Manager.
• Model a positive site culture and health practices.
• Assist with ad hoc projects and deputise as Shift Manager when needed.
• Conduct team briefings when required.

Responsibilities

• Take ownership of People Management issues for colleagues within area of responsibility.
• Motivate, coach & develop a team to perform duties effectively.
• Be accountable for nominated KPI’s and report status regularly.
• Review processes to maximise efficiencies within your area.
• Collaborate with Health & Safety to update safe systems of work and risk assessments.
• Deliver seamless shift handovers to the oncoming team.
• Provide updates on daily progress and resolve concerns.
• Promote company values in daily operations.
• Act as ambassador for health & safety practices across the team.
• Support the shift manager with ad hoc projects and reports; deputise when required.
• Conduct team briefings as needed.

Skills

People management

Team leadership

Planning

Analytical skills

IT skills

Cost reporting

WMS

Tools

WMS

Job description

Operations Team Leader

Savers Stead House DC

Operations Team Leader

Savers Stead House DC

Hours of work:

Monday to Friday, 22:00-06:00

Total Hours Per Week:

40

Introduction

An exciting opportunity has arisen to be part of the successful Superdrug Supply Chain; working within one of our busy Distribution centres as a Team Leader. This vacancy is for the Stead House Distribution Centre; based in Darlington The hours of will we be predominantly as stated above but flexibility will be required across all other shift patterns.

Why Superdrug

With over 850 stores under our portfolio; we aim to deliver the BEST; The right product, in the right place at the right time; delivered at unbeatable cost, through a skilled and committed Supply Chain Team.

About The Role

A Team Leader is a member of Management who supports the Shift Managers with the Daily management/coordination of site operations; assisting with leading a team within a designated area of the Distribution Centre. Our operation at SHDC provides stock to over 200 stores across the Savers Stores Network. As you can expect this is a fast paced role in a busy environment. A passion for results will ensure that all specified standards are maintained; if not exceeded. Working as “One Team” to ensure that operational efficiencies are identified and maximised; encouraging Growth & Innovation within the team, utilising appropriate resource and safe working practices; to help create a Supply Chain that makes our customer smile!

Keys Roles And Responsibilities

• To take ownership of all People Management issues for colleagues within their area of responsibility, engaging with the shift manager and people team, ensuring fair and consistent approach to all company processes, policies and procedures
• To motivate, coach & develop a team of colleagues; to enable them to carry out their duties in the most effective & efficient way, utilising all appropriate training and development tools.
• Full accountability and responsibility for nominated KPI’s, pertaining to the area within which you manage, communicating KPI status on a regular basis with the shift Manager.
• To continuously review and develop specified processes within your area of responsibility, maximising efficiencies, communicating the Management team for implementation.
• Working collaboratively with the Health & Safety team to build and update all safe systems of work and risk assessments, for your area of responsibility; ensuring that all changes/updates are effectively communicated.
• To deliver an effective and seamless shift handover to the oncoming team
• To engage the Shift Manager in timely updates on daily progress within your area of responsibility, identifying and resolving areas of concern
• Role model a site culture that demonstrates our company values
• Be an ambassador for driving good health & safety practices across all team.
• Assisting shift manager and fellow colleagues with ad hoc projects and reports when required. Deputise as Shift Manager when required.
• Conduct team briefings where required.

Key Skills & Attributes

• To collaborate fully with fellow Team Leaders, Shift Managers and colleagues to support business performance.
• Excellent planning and project management skills
• Excellent analytical and IT skills
• Proven Management experience within a distribution environment or similar
• Ability to communicate and engage effectively, with team and colleagues.
• Strong people management skills
• Good understanding of cost reports, operational efficiencies and cost management
• Sound knowledge of warehouse management systems

Here's What's In It For You

• 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
• 2 staff discount codes for yourself and a family member or friend
• 30% discount on Superdrug Own Brand Products both in store and online
• Company pension matching and bonus
• We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
• Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
• We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
• Unrivalled Learning and Development programmes
• Come and be part of something special.

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