Operations Team Leader: Elevate Service & Stock

Grafton Group; Warrington; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Colleague Discount

Holiday Buy Scheme

Paid Volunteer Leave

Enhanced Family Leave Pay

Free Breakfast

Apprenticeships & Career Development

Refer a Friend Bonus

Enhanced Pension Scheme

EarlyPay

Profit-Based Bonus Scheme

ShareSave Scheme

Retail & Leisure Discounts

Health Cash Plan

Employee Assistance Programme

Life Assurance

Gym Discounts

Cycle to Work Scheme

Job summary

Selco Builders Warehouse in Warrington is hiring a store leader to drive outstanding customer service and strong store performance. You will guide the team across shopfloor, yard, checkouts and Goods-In, manage stock lifecycles and ensure effective replenishment and merchandising.

You will push sales through robust stock controls, pricing accuracy and planograms, while coaching colleagues to take ownership and maintain high standards.

Qualifications

• Leading and developing your team to deliver excellent customer service and strong operational performance.
• Overseeing the day-to-day operation of the shopfloor, external yard, checkouts and Goods-In areas.
• Managing the full stock lifecycle from receipt to replenishment, merchandising and sale.

Responsibilities

• Maintaining stock availability and integrity, reducing losses and managing damaged or out-of-date stock.
• Ensuring high shopfloor standards, replenishment, pricing, planogram compliance and promotions.
• Driving sales and profitability through operational standards and stock control.
• Coaching colleagues to build capability and ownership, delivering high standards.
• Supporting branch management and acting as senior leader on duty when required.
• Ensuring the branch is safe, compliant, well-stocked and welcoming to customers.
• The role works 37.5 hours per week.

Skills

Team leadership

Customer service

Stock management

Merchandising

Pricing & promotions

Coaching

Operations management

Safety compliance

Tools

POS system

Job description

Selco Builders Warehouse in Warrington is hiring a store leader to drive outstanding customer service and strong store performance. You will guide the team across shopfloor, yard, checkouts and Goods-In, manage stock lifecycles and ensure effective replenishment and merchandising.

You will push sales through robust stock controls, pricing accuracy and planograms, while coaching colleagues to take ownership and maintain high standards.