Operations Team Leader

River Island; Birmingham; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

50% staff discount

Bonus scheme

Contributory pension scheme

28 days paid holiday

Job summary

A well-known retail brand is seeking an Operations Manager in Birmingham to oversee all operational aspects of the store, manage stock and Health & Safety requirements, and lead a large team. This role requires strong leadership and organizational skills. The ideal candidate will have a proven record in stock management and customer engagement. Competitive salary and generous staff discounts are part of the offering.

Qualifications

• Proven track record of decreasing stock loss within your store.
• Experience managing a large team in a high turnover environment.
• Ideally have experience in managing a remote/off site stockroom.

Responsibilities

• Deliver all operational aspects of the store.
• Oversee Health & Safety requirements for the store.
• Manage Loss Prevention requirements and protect profit.
• Connect with customers to drive sales.

Skills

Leadership skills

Communication skills

Organizational skills

Stock management

Initiative

Education

Experience at Operations Manager level

Job description

Job Description

We’re a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together – and are proud of the work they do. Progression here can take you in all kinds of directions.

What We Are Looking For

• Deliver all operational aspects of the store – you will manage the stockrooms, remote storage, containers and back of house areas, ensuring they are maintained to a high standard in accordance with company guidelines. You will liaise with your Store Manager to ensure we have the right capacity across these areas and will be responsible for all stock management. You will ensure deliveries are processed in accordance with company timescales by driving the productivity of your team. You will manage replenishment, ensuring the team are trained to analyse reports to carry this out effectively.
• You will conduct daily floor walks of stockrooms, remote storage, containers and back of house areas, delegating tasks and agreeing priorities with your dedicated team.
• You will oversee the Health & Safety requirements for the store, taking responsibility for Fire, Health & Safety in the event of an emergency. You will also ensure daily, weekly & monthly Fire, Health & Safety checks are carried out and concerns escalated to the Store Manager. You will also be responsible for overseeing any maintenance logs that arise. In doing this, you will provide a safe environment for our staff and customers.
• You will oversee Loss Prevention requirements for the store. You will also be responsible for protecting profit, ensuring stock management and transfers are actioned correctly & engaging the team to deter theft through service. You will provide support for the planning and implementation of stocktakes.
• You will ensure sale launch is managed effectively throughout the stockrooms. In this role, you will also need to be flexible to support in driving sales & maximising profit. You will also connect with our customers.
• Be able to work on your own initiative.
• Be a great communicator and be able to engage your team.
• Have good leadership skills.
• Be passionate about delivering a world class experience to our customers.
• Have good planning and organising skills.
• Have a proven track record of decreasing stock loss within your store.
• Ideally have experience in managing a remote/off site stockroom.
• Have experience in managing a large team within a high turnover environment.
• Have previous experience at Operations Manager level.
• You may also be a medium store/deputy manager looking to move into a larger turnover environment.

This Is For You

• Discount – Generous 50% staff discount & uniform allowance so you can treat yourself to our latest products!
• RI Rewards – Reducing Islanders everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more with Reward Gateway! On top of this you will also be entitled to a generous bonus scheme.
• Island culture – Stores fitted with Kindness Cupboards to support Islanders with basic food & hygiene products if needed. We also work closely with the Retail Trust to create dedicated support for all our Islanders!
• Family Hub – Every family is unique, we support Islanders with all different family setups enhanced maternity, paternity, adoption & fertility treatment.
• Giver Island – Give as you earn scheme, a ‘Giver Island’ day each year and matched funding.
• Opportunities – Progression focus throughout Retail & Head Office. Support with upskilling skills through on the job training and qualifications.
• Pension – A contributory private pension scheme.
• Holiday – 28 days (UK) 30 days (ROI) paid holiday, inclusive of Bank Holidays. Also the option to buy additional holiday for whatever the need!

We mentioned the discount, right?

Keeping You Safe – At River Island we are committed to the safeguarding of all of our employees regardless of age or job role. We will fulfil our obligation under the Prevent duty which seeks to stop extremism and extremist views from materialising in our business. We promote and encourage the belief in British Values – including democracy, the rule of law, individual liberty and mutual respect and tolerance of different faiths and beliefs. To find out more, please visit www.gov.uk.

Every Islander Counts

Our Island is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Management and Manufacturing

Industries

Retail