Store Leader

River Island Clothing Co., Ltd.; Lancaster, Lincoln; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

50% staff discount

Uniform allowance

Retail Trust discounts & benefits

Kindness Cupboards for essentials

Family support programs

Give as you earn scheme

Pension plan

Holiday entitlement 28 days UK / 30 in

Job summary

River Island Clothing Co., Ltd. is seeking a Store Manager in Lincoln to lead store operations and drive profitable performance. You will manage daily activities, coach a team, and ensure superior customer service while upholding brand standards.

The role requires proven leadership, KPI accountability, and the ability to develop staff to meet store objectives. Join a high-performing retail environment with opportunities for progression and a strong discount program.

Qualifications

• Proven track record in managing store KPIs including sales and costs.
• Strong communication across all levels of the business.
• Excellent leadership and team development abilities.
• Passion for delivering world-class customer experiences.
• Store Manager or Deputy Manager with progression-ready background.

Responsibilities

• Drive sales and maximize store profit through effective layout and staffing.
• Provide world-class customer service and motivate the team to upsell.
• Recruit, train and develop staff; manage succession planning.
• Control payroll, costs and stock loss; ensure loss prevention.
• Communicate trade feedback and monitor competitor activity.

Skills

Store KPI management

Commercial leadership

Communication skills

People leadership

Customer service excellence

Job description

Store Manager

Department: Store Management

Employment Type: Permanent - Full Time

Location: Lincoln

Description

We’re a much-loved brand with an exciting future. We understand our assignment, take ownership and deliver amazing results. Our people are a diverse bunch of bright, talented people who love working together – and are proud of the work they do. Progression here can take you in all kinds of directions, that’s why we are the ultimate place to work. Winning together is what a career at River Island is like.

What We Are Looking For...

• Drive sales & maximise profit - you will be responsible for identifying opportunities to increase your stores contribution. From ensuring you implement company layout to a high standard to analysing your reports, you will be accountable for the success of your branch. Conducting daily floor walks & delegating effectively, you will be on top of competitor activity and will communicate trade feedback to all levels.
• Connect with our customers - you will ensure every customer receives a world class shopping experience in your store! Leading by example, you will motivate your team to give genuine service to our customers & encourage them to maximise opportunities to up sell across all areas of the store.
• Recruit & retain the best talent - you will be passionate about your team & will be responsible for their career development. You will recruit the best team for your store & will invest your time to train & coach them, driving succession through your branch, creating future managers for the business. You will also play a key role in managing the performance of your team.
• Control costs & manage loss prevention - you will drive productivity of your team by effectively managing your payroll, having the right people in the right place at the right time. You will ensure your team protects profit by deterring theft through service. You will be responsible for ensuring your store is operationally sound with effective stock management controls in place.
• Have a proven track record in managing store KPI’s including sales, payroll, controllable costs, stock loss and service
• Be a great communicator across all levels
• Have great leadership skills
• Be passionate about delivering a world class experience to our customers
• Have previous experience at Store Manager level or be an experienced Deputy Manager looking for your next step up

This Is For You...

• Generous 50% staff discount & uniform allowance so you can treat yourself to our latest products!
• Reducing your everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more through the Retail Trust.
• Stores are fitted with Kindness Cupboards to support with basic food & hygiene products if needed. We also work closely with the Retail Trust to create dedicated support for all our Islanders!
• Every family is unique, and we support with all different family setups enhanced maternity, paternity, adoption & fertility treatment.
• Give as you earn scheme, a ‘Giver Island’ day each year and receive matched funding.
• Progression focus throughout Retail & Head Office. Support with upskilling skills through on the job training and qualifications.
• We contribute toward your retirement and offer a private pension plan.
• 28 days (UK) 30 days (ROI) paid holiday, inclusive of Bank Holidays. Also the option to buy additional holiday for whatever the need!

We mentioned the discount, right?

Keeping You Safe...

We are committed to providing a safe and inclusive workplace where everyone is treated with dignity and respect. We expect all employees to uphold our values and contribute to a positive working environment. Our business is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion or belief. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.