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Operations Team Lead

Howden

London

On-site

GBP 70,000 - 100,000

Full time

5 days ago

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Job summary

A leading company in the insurance sector seeks a Talent Acquisition Business Partner to oversee operational activities, drive improvements, and ensure compliance with policies. The role requires extensive experience in operations management, regulatory knowledge, and strong communication skills. Join Howden to contribute to impactful operational strategies and make a significant difference in the industry.

Qualifications

Detailed knowledge of the insurance sector is crucial.
Experience in operations management and complex management information is required.
Strong grasp of data analysis and performance metrics.

Responsibilities

Lead operations-related activities across teams in MCP.
Ensure compliance with policies and operational procedures.
Provide reports and presentations to senior leadership.

Skills

Communication

Negotiation

Data Analysis

Strategic Thinking

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Talent Acquisition Business Partner - Howden

The Role

Operations team leader (Associate Director) will be responsible for all operations related activities with the various teams within the MCP. They will ensure systems and processes meet the divisions goals, achieve business targets and reflect business practices within Howden.

They will work closely with the teams Managing Directors and Divisional CEO within their area of responsibility to ensure that operational activities within business divisions are carried out in accordance with relevant policies.

What you’ll do

Attend the Operations Executive Meetings on behalf of MCP.
Attend the Divisional Executive Management Meetings.
Attend the respective team meetings within MCP
Act as a conduit and liaison point for operations initiatives/strategy development.
Continually look for opportunities to improve operational excellence and drive efficiencies.

Technical:

Proposes and drives enhancements to processes to ensure these are relevant for element of the MCP businesses to ensure they are aligned with best practice and business needs.
Develops and implements all necessary policies and procedures to facilitate management control and to ensure that all internal operations achieve their business objectives.
Provides high level reports and delivers presentations to the senior leadership lead in MCP, interpreting findings and providing detailed analysis where necessary.

Policy, Process and Procedures:

Ensures all policy, procedures and audit requirements are strictly adhered to so that these are in line with operational procedures, support internal reporting mechanisms and relevant compliance and regulatory requirements.
Manage and control aged debt within respective teams in line with the agreed aged debt procedures
Oversight of EOC/CC process and produce monthly data to demonstrate a high level of compliance
Undertake audits on behalf of those entities that require audits and manage data output and outcomes from audit process
Manage E&O and near miss reporting on behalf of the respective teams
Manage complaints process across those teams that are impacted by complaints
Manage consumer duty and IDD on behalf of the respective teams
Manage relationship with IBA and Credit control and ensure insurer payments are made promptly and in line with insurers terms
Focal point for transition of IT broking platform, working closely with dedicated team
Monitoring of best practice and use of HSLS
Managing uninvited renewal lists and exceptions reports
Work in partnership with the Multinational service team to manage ARAS or equivalent system

Environment, Customer Focus and Relationships:

Works with the business to identify their needs for operational systems/processes, reporting and identifies the best means of delivering these, balancing system requirements and compliance/best practice.
Provides high level reports and delivers presentations to the senior leadership team in MCP, collating information, interpreting findings and providing detailed analysis where necessary.
Provide operational and technical support to all staff.
Lead the business through change as required.

Regulatory and Compliance:

Ensures compliance of self and teams with all applicable legal, fiscal and regulatory obligations in the form of policies and procedures
Ensures correct authorisation is obtained and processes followed when required by each Operating Entity
Ensures that team’s performance, HR and T&C records are up to date and meet the Group’s requirements
Maintains accurate records and deal with correspondence appropriately
Operates in an honest, professional and ethical manner
Strict adherence to the Group Employee Code of Conduct which strongly aligns to the FCA’s code of conduct that all regulated entities must adhere to under the SM&CR
Completes all relevant training
Ensures remain competent to carry out role
Act in the utmost good faith to promote the interests of the Operating Entity/Group

Who we’re looking for

Knowledge/Experience

Detailed knowledge and understanding of the insurance sector in a similar role.
Awareness of the regulatory environment and requirements along with how these impact on Operating Entity’s activities.
A good understanding of data and emerging technologies and how they apply.
A strong grasp of data analysis and performance metrics.
Experience of delivering and understanding complex management information.
Experience in operations management.
Extensive experience gained in an insurance intermediary environment at a senior level.

Skills/Behaviours

Strong communication and negotiation skills
Regular attendance in both London and Birmingham offices
High impact presentation skills.
Demonstrable competency in strategic thinking, planning and business development.
Excellent decision-making and problem-solving skills.
Strong attention to detail.

Qualifications

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

Our successes have all come from someone brave enough to try something new
We support each other in the small everyday moments and the bigger challenges
We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Seniority level

Seniority level
Director

Employment type

Employment type
Full-time

Job function

Job function
Business Development
Industries
Insurance

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