Operations Support Specialist - Field Based (UK)

Ricoh UK; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ricoh UK recherche un spécialiste du soutien opérationnel basé sur le terrain pour assurer un service client exceptionnel. Le rôle implique l'exploitation d'équipements de production, le respect des normes de qualité, et la satisfaction des exigences des clients. Vous bénéficierez d'un package compétitif comprenant un salaire de base, des primes et divers avantages, tout en travaillant dans un environnement inclusif et flexible.

Benefits

Flexible and hybrid working options

Competitive package including holiday entitlement and retirement plan

Career development and global opportunities

Qualifications

• Connaissance des produits et expérience dans un environnement de production de documents.
• Capacité à travailler sous pression et à respecter des délais serrés.
• Capacité à travailler de manière autonome et en équipe.

Responsibilities

• Opérer l'équipement pertinent dans les zones de production.
• Assurer des processus de salle de courrier fluides pour la satisfaction client.
• Compléter tous les documents pertinents avec précision.

Skills

Communication

PC literacy

Quality awareness

Health and safety awareness

Job description

Operations Support Specialist - Field Based (UK)

Ricoh UK Birmingham, England, United Kingdom

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Operations Support Specialist - Field Based (UK)

Ricoh UK Birmingham, England, United Kingdom

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We are actively building diverse teams and welcome applications from everyone

Role: Operations Support Specialist

Location: Field Based (Leeds)

Package: Competitive salary, Pension, Benefits

About Ricoh:

Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.

Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.

Find Out More About Ricoh Today

What you will be doing

• Operate relevant equipment in production areas – TRAC, IRIS, FlowSuite, printing, copying, finishing, basic design packages, quality control, ISE, ensuring excellent customer service and meeting customer expectations.
• Ensure smooth Mail Room processes and procedures to ensure customer satisfaction.
• Follow standard procedures for Document Organisation & Finishing at work tables and machines.
• Complete all relevant paperwork accurately to provide clear information to management or customers.
• Demonstrate productive work practices and meet minimum standards of excellence, while being deadline-driven to achieve customer SLAs.
• Strive for customer satisfaction in all work, maintaining professionalism to ensure excellent customer service.
• Adhere to company standards of behaviour and performance to fulfill all production tasks.
• Maintain equipment in a clean and safe environment and ensure the workspace is tidy to meet Health and Safety regulations.
• Be flexible to work within other key areas of the business as needed to meet customer expectations.

You will ideally have

• Ability to work within tight deadlines to meet customer requirements.
• Ability to work independently and within a team.
• Knowledge of products and experience in a document/production environment.
• PC literacy.
• Good communication skills.
• Quality awareness.
• Knowledge of company procedures and policies.
• Health and safety awareness.

We receive a high volume of applications, so apply promptly.

In return, you can expect:

• Flexible and hybrid working options.
• An inclusive workplace.
• Competitive package including a solid basic salary, bonus, and benefits such as holiday entitlement, volunteering leave, holiday purchase scheme, retirement plan, wellbeing schemes, company car/allowance, cycle scheme, career development, and global opportunities.

Life at Ricoh:

Our core values promote continuous improvement and stakeholder wellbeing. We provide training and mentorship for our leaders to foster an inclusive culture. We are committed to sustainability and reducing our environmental impact, aligned with the UN's Sustainable Development Goals.

We are an equal opportunities employer and welcome discussions on adjustments needed during recruitment. We value diversity and inclusion, believing diverse perspectives foster innovation and better decision-making.

Learn more about life at Ricoh.