Operations Support — Flexible Admin & Scheduling

NatureScot; Stornoway; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Civil Service Pension

Holiday leave 41.5 days

Flexible working

Volunteer leave

Job summary

NatureScot is seeking an Operations Support at 35 hours per week for the West team. The role is permanent with a salary of £30,076 and a base location in Stornoway or Uist, Scotland, with occasional travel to other Outer Hebrides offices.

Responsibilities include handling customer enquiries, preparing documentation, arranging meetings and hospitality, and maintaining day-to-day systems and equipment. Candidates should have basic English/Maths quals, and be eligible to live/work in the UK.

Qualifications

• Demonstrate accuracy with numeracy and literacy skills.
• Written and verbal communication skills.
• Effective planning, organising, and prioritising and familiarity with own priorities and those of colleagues.
• Demonstrate customer service/interpersonal/team working skills.

Responsibilities

• Receive and respond to enquiries from / to customers to provide a timely, courteous, and effective service to others.
• Prepare documentation/information following standard formal/templates or running and reading reports.
• Make routine arrangements and bookings, such as meetings and hospitality, in accordance with clear instructions, involving the preparation and organisation of straightforward information, along with note/action taking as required.
• Responsible for the day-to-day operation of systems and equipment necessary for the successful completion of all assigned tasks.
• Some planning and organisation of workload is required to ensure delegated tasks is maintained; timing and sequencing of tasks.
• Use discretion to identify and resolve issues, referring to the line manager for assistance, as necessary.
• Management of pool vehicles based locally, ensure monthly vehicle inspections and any repairs/servicing/MOT works.
• Communication using mobile phone and SPOT transmitters.
• Any other reasonable task assigned.

Skills

Numeracy

Literacy

Written communication

Verbal communication

Planning

Organisational skills

Teamwork

Education

Standard grades in English and Mathematics

Tools

MS365

Excel

MS Teams

Job description

NatureScot is seeking an Operations Support at 35 hours per week for the West team. The role is permanent with a salary of £30,076 and a base location in Stornoway or Uist, Scotland, with occasional travel to other Outer Hebrides offices.

Responsibilities include handling customer enquiries, preparing documentation, arranging meetings and hospitality, and maintaining day-to-day systems and equipment. Candidates should have basic English/Maths quals, and be eligible to live/work in the UK.