Operations Support Coordinator - Glasgow

BRE; Glasgow; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a leading organization in sustainability as an Operations Support Coordinator, where you will streamline processes and enhance operational excellence for BRE's certification schemes. This role requires strong organizational skills and a proactive attitude to ensure outstanding customer service and process adherence.

Benefits

Pension scheme

Life assurance

HealthPartners cashback scheme

Onsite facilities

Learning & development opportunities

Qualifications

• Business Administration / Operations support experience is essential.
• Ability to manage and organise a busy workload.
• Professional and courteous customer interaction is crucial.

Responsibilities

• Triage and manage customer and colleague queries effectively.
• Coordinate QA audit submissions and certifications.
• Process applications and maintain accurate records.

Skills

Attention to detail

Customer liaison

Analytical problem solving

Organization skills

Fast learner

Self-motivated

Job description

Operations Support Coordinator - Glasgow

Join to apply for the Operations Support Coordinator - Glasgow role at BRE

Operations Support Coordinator - Glasgow

Join to apply for the Operations Support Coordinator - Glasgow role at BRE

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This range is provided by BRE. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Ready to make a real impact in the world of sustainable buildings?

Our BREEAM team is on the lookout for an enthusiastic and highly organised Operations Support Coordinator to help us drive excellence in one of the world’s leading sustainability certification schemes. This is a fantastic opportunity to work at the heart of our operations—supporting colleagues, streamlining processes, and ensuring we continue to deliver first-class service to our clients and stakeholders. If you thrive on organisation, teamwork, and making things happen, we’d love to hear from you!

Help BRE make buildings safer and more sustainable!

BRE aims to be the world’s leading innovation, science and data hub for the built environment. For more than a century, we have provided government and industry with cutting-edge research and testing. Join us to help deliver products, advice, services, standards and qualifications used around the globe to make buildings better for people and the environment. Through science-led solutions to urgent challenges, we will build a thriving and sustainable world.

Your role at BRE

Within this busy and varied role, you will triage our customer and colleague queries, answering them when you can and passing onto the appropriate person or team when you can’t. The support that you will provide to other teams within the business, including technical auditors and consultants, will enable them to conduct their work efficiently and effectively. You will process various types of applications from our scheme-member customers, supporting them through the process and ensuring our accredited procedures are adhered to.

• Processing and coordinating the Quality Assurance (QA) audit submissions and certifications for a number of our certification schemes, including BREEAM In-Use, BREEAM New Construction and BREEAM Refurbishment. Doing so in accordance with our operational procedures.
• Carrying out Administrative QA audit checks and certificate generation of assessments
• Processing and coordinating the BREEAM In-Use cost proposals and invoicing schedules – ensuring that all records regarding proposals and invoices are accurate and kept up to date.
• Investigating and resolving invoicing issues and queries from customers and monitoring outstanding debts from our assessors and clients
• Manning and coordinating our customer Live Chat – first line contact and fielding Live Chat queries to relevant BREEAM departments and agents and answering and assisting with general Live Chat queries
• Maintaining accurate records of data within the BREEAM systems, databases and websites (assessment evidence and report submissions, contracts, email correspondence)
• Liaising with customers daily (email, telephone and Live Chat) – responding to queries relating to licensing, registrations, cost proposals, the status of QA, certifications, feedback date requests, fees, online systems and websites whilst maintaining good customer relationships and providing excellent customer service
• Assist in keeping internal procedures, guidance documents and FAQs up to date, and to adhere to our accreditation standards and operations procedures
  
  

Your profile

We are looking for an enthusiastic, friendly, hard-working individual, who can remain calm under pressure.

You will need to be a fast learner, with a positive attitude towards using new systems and work methods and play a key part in delivering our financial and service commitments. In return we’ll give you plenty of support as you develop an understanding of our business and tools, with a team of friendly and capable colleagues always on hand to assist if and when you need them.

• Business Administration / Operations support experience
• Attention to detail is a critical requirement
• Quick learner with a ‘Can do’ attitude
• Self-motivated and independent, with the ability to work without supervision and with little guidance
• Ability to manage and organise a busy workload
• Excellent organisation skills
• Good understanding of administration
• A professional and courteous customer liaison
• Ability to follow standard procedures
• Analytical and problem solver
• A team player
  
  

BRE Benefits

At BRE, we offer a competitive salary, reviewed annually, along with a comprehensive benefits package designed to support your financial security, well-being, and career development.

Financial & Security Benefits

• Pension scheme – 5% employer-matched contribution
• Life assurance – 4x your basic salary
• Enhanced maternity package
  
  

Health & Wellbeing

• HealthPartners cashback scheme – Reclaim costs on prescriptions, physiotherapy, dental care, and more
• Onsite facilities – Restaurant, nursery, and free parking, including at-cost EV charging points
  
  

Career Development

• Learning & development – Free access to BRE Academy and our online learning platform
• Professional membership reimbursement
  
  

For full details on our benefits, visit: BRE Employee Benefits

Work Location Options

Hybrid – This role offers a mix of home and office working. You will need to be within commuting distance of our Glasgow office, as you will be expected to attend in person (2 times per week).

Our Recruitment Process

Online Assessment

Shortly after you apply (within approximately 10 minutes), you’ll receive a link to complete an online assessment. This takes around 20 minutes and helps us better understand your skills and suitability. Please look out for the assessment titled - "Operations Support Coordinator June 2025"

Candidate Review – Week Commencing 20th June.

Our specialist hiring team will review all applications and shortlist candidates. We’ll then update you on the outcome of your application.

Note to Employment Agencies

At BRE, we value the relationships we have built with our preferred recruitment partners. We do not accept unsolicited CVs from employment agencies. Any CVs submitted directly to a BRE employee or hiring manager without a signed BRE Employment Agency Agreement and an active engagement for the specific role will be considered unsolicited. In such cases, no fees will be payable should the candidate be hired through this or any other means.

Equal Opportunities Statement

BRE is an equal opportunities employer. We assess all qualified applicants based on merit and do not discriminate on the grounds of race, colour, religion, sex, age, national origin, disability, veteran status, genetic information, or any other legally protected characteristics.

BRE contributes to a thriving and sustainable world by developing science-led solutions to built environment challenges. Our vision is to be the world-leading innovation, science, and data hub for the built environment. We’re ambitious in terms of quality and global scope. We want governments and commercial markets to recognise us and demand our services, products and solutions. We want to be world-class, innovative, science-led and provide solutions.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Construction

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