IT/Desktop Support Analyst x 2/3 - New (REFBJ23)

JR United Kingdom; Glasgow; On-site; GBP 25,000 - 40,000; Full time

Job summary

A leading organization is looking for multiple IT/Desktop Support Analysts due to ongoing growth. The role involves providing IT support, managing client networks, and participating in technical projects. The successful candidate will have strong IT skills, excellent communication abilities, and a desire to learn and develop professionally.

Benefits

Comprehensive training and development

Qualifications

• Strong experience in IT support required.
• Excellent written and verbal communication skills essential.
• Network & Firewall knowledge beneficial.

Responsibilities

• Supporting clients and ensuring ticketing process is followed.
• Diagnostics of support cases with team collaboration.
• Managing new workstation builds and user setups.

Skills

IT support

Communication

Troubleshooting

Problem Solving

Attention to Detail

Network Knowledge

Windows Server Administration

Cloud Services Knowledge

Job description

Social network you want to login/join with:

IT/Desktop Support Analyst x 2/3 - New (REFBJ23), glasgow

col-narrow-left

Client:

RedRock Resourcing

Location:

glasgow, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

col-wide

Job Description:

IT/Desktop Support Analyst x 2/3 - New (REFBJ23)

A high-profile organisation - recognised as the leader in its field - requires a number of IT/Desktop Support Analysts due to continued growth. Suitable candidates will have the following:

• Strong experience in IT support.
• Professional, friendly approach with the ability to perform well under pressure.
• Punctual, good attention to detail. Excellent written and verbal communication skills.
• Good troubleshooting/problem solving skills.
• Enthusiastic to learn and develop skills.
• Network & Firewall knowledge and troubleshooting.
• Windows server administration.
• Knowledge of virtualisation software/cloud services (Azure/AWS) highly beneficial.

Duties are as follows:

• Supporting clients and ensuring ticketing process is followed and clients kept informed.
• Diagnostics of support cases with the help and support of the rest of the team.
• Proactive maintenance of client networks using our proactive support tools.
• Managing new workstation builds and user setups.
• Engaging in technical projects, meeting clients and delivering onsite time with the team.
• Working with the team to implement policy and procedure.
• Helping train and develop junior team members.

Excellent benefits package including comprehensive training and development!

Please note, this is on site 5 days per week.